Pentravel Travel Professional
2 weeks ago
Cullinan Holdings, a leading leisure, travel & tourism company, is seeking a dynamic and customer-oriented Travel Professional to join the E-commerce team in their offices. As a Pentravel Travel Professional, you'll be responsible for providing exceptional service and expert advice to travelers, creating bespoke travel itineraries, and booking all components of their trips.
Responsibilities:
- Build and maintain strong relationships with customers to ensure repeat business and referrals
- Design and sell customized travel itineraries to meet individual travel preferences, budgets, and needs
- Provide expert advice on travel destinations, including visas and travel insurance
- Maximize sales opportunities through upselling, cross-selling, and promoting the company's preferred partners
- Maintain accurate records and client details, using the company's operational systems
- Manage customer complaints and queries in an efficient and professional manner
- Keep up-to-date with industry trends
Requirements:
- Minimum of 1 years' experience in a sales and target driven role
- Excellent communication skills, both written (in email and Live Chat) and verbal (telephone)
- Strong sales and customer service skills
- Ability to work well under pressure and to tight deadlines
- Proficient in the use of reservation systems, such as Amadeus is advantageous
- Passion for travel and knowledge of popular travel destinations
- Ability to work weekends and public holidays (on a roster basis)
Benefits:
Working in a vibrant culture-centric company. Many learning and growth opportunities. Work hard, play hard mentality. We love celebrating successes together. Monthly salary, and a lucrative commission structure with unlimited earning potential.
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