Current jobs related to Front Office Manager - Cape Town, Western Cape - PULLMAN

  • Front Office Manager

    1 month ago

    Cape Town, Western Cape, South Africa Career Custodians Full time

    Front Office ManagerVillage N Life is a leading local Tourism and Hospitality group that sets the standard for exceptional service. We're seeking a skilled Front Office Manager to join our team of dedicated professionals.About the Role:The Front Office Manager will be responsible for creating memorable first impressions, solving problems with a smile, and...

  • Front Office Manager

    1 month ago

    Cape Town, Western Cape, South Africa AccorHotel Full time

    Job Title: Front Office Duty ManagerJob Summary:The Front Office Duty Manager is responsible for ensuring an exceptional guest experience at our hotel. This includes enhancing guest experiences, implementing recovery plans for missed opportunities, and acting as a liaison between guests and agents.Key Responsibilities:Develop and maintain a thorough...

  • Front Office Operations Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Marriott International Full time

    Job SummaryWe are seeking a highly motivated and experienced Front Office Manager to join our team at Marriott International. As the point of contact for our guests, you will be responsible for delivering exceptional customer service and ensuring that our front office operations run smoothly.Key ResponsibilitiesManage the front office team to achieve high...

  • Front Office Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Career Custodians Full time

    Key Responsibilities:The successful candidate will be responsible for managing all operational and accounting aspects of the Front Office, including Reservations, Night Audit, Maintenance, and Housekeeping.Accountabilities:Manage and control all operational and accounting aspects of the Front Office.Oversee the efficient operation of Reservations, Night...

  • Front Office Manager

    1 month ago

    Cape Town, Western Cape, South Africa Career Custodians Full time

    About the RoleVillage N Life is a leading local Tourism and Hospitality group that sets the standard for exceptional service. We're seeking a talented Front Office Manager to join our team of dedicated professionals.Key Responsibilities:Manage and control all operational and accounting aspects of the Front Office, including Reservations, Night Audit,...

  • Front Office Supervisor

    1 month ago

    Cape Town, Western Cape, South Africa HR Genie Full time

    Assistant Front Office ManagerWe're seeking a highly skilled and experienced Assistant Front Office Manager to join our team at The Vineyard Hotel. As a key member of our front office team, you will be responsible for ensuring that every guest receives exceptional service and attention to detail.Key Responsibilities:Supervise front office staff and ensure...

  • Front Office Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Career Custodians Full time

    Role OverviewVillage N Life embodies a culture that prioritizes employee growth through career development and incentives. This philosophy fosters exceptional people and opportunities, making it an ideal workplace for those seeking to excel in their careers.Job SummaryThe Bay Hotel seeks a skilled Front Office Manager with a proven track record in handling...

  • Front Office Ambassador

    3 weeks ago

    Cape Town, Western Cape, South Africa Career Custodians Full time

    About the RoleCareer Custodians is seeking a skilled Front Office Host to join our team in Camps Bay. As a Front Office Host, you will be responsible for overseeing daily front office desk operations, ensuring employee productivity, monitoring efficiency of all processes, and creating a positive work environment.Key ResponsibilitiesCourteously and accurately...

  • Assistant Front Office Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa HR Genie Full time

    Key Responsibilities:As an Assistant Front Office Manager at The Vineyard Hotel, you will be responsible for supervising the front office staff and ensuring excellent guest service. You will work closely with the management team to achieve operational excellence and contribute to the hotel's unique offering.Key Requirements:To be successful in this role, you...

  • Front Office Coordinator

    3 weeks ago

    Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    {"Job Description:We are seeking a skilled Receptionist to support our team at Isilumko Staffing (JHB). This position requires a minimum of 1 year of experience in a receptionist role, proficiency in Microsoft Office (Word, Excel, Outlook), and excellent organizational and communication skills.Key Responsibilities:Greet and welcome guests: Ensure a warm...

  • Office Manager

    1 month ago

    Cape Town, Western Cape, South Africa Office & Co Full time

    Client Relationship ManagementAs the Centre Manager at Office & Co., you will be the primary point of contact for all clients, addressing their queries, concerns, and requests in a timely and professional manner.Foster strong relationships with tenants, ensuring a high level of satisfaction and retention.Organize and promote community-building activities and...

  • Front Office Host

    1 month ago

    Cape Town, Western Cape, South Africa Career Custodians Full time

    Village N Life is a leading Tourism and Hospitality company based in the Western Cape.We are seeking a passionate Front Office Host to oversee daily front office desk operations, ensuring employee productivity, monitoring efficiency of all processes, and creating a positive work environment.Key Responsibilities:Courteously and accurately answer enquiries...

  • Front Office Coordinator

    1 month ago

    Cape Town, Western Cape, South Africa Isilumko Staffing Full time

    Receptionist Job DescriptionWe are seeking a highly skilled and experienced Receptionist to provide exceptional support to our team. This role requires a minimum of 1 year of experience in a receptionist role, proficiency in Microsoft Office (Word, Excel, Outlook), and excellent organizational and communication skills.Key Responsibilities:Greet and welcome...

  • Front Office Manager

    1 month ago

    Cape Town, Western Cape, South Africa Marriott International Full time

    Job SummaryFunctionAs a Front Office Manager at Marriott International, you will be responsible for delivering exceptional guest experiences and leading the front desk operations. You will provide professional and excellent customer service, support and assist with front office operational requirements, and maintain exceptional customer service...

  • Front Office Ambassador

    4 weeks ago

    Cape Town, Western Cape, South Africa PULLMAN Full time

    Job Title: Front Office AmbassadorJob Summary:As a Front Office Ambassador at Pullman, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your role will involve ensuring that all guests receive a personal service, fully aware and following hotel standards and procedures.Key...

  • Lead Front Office Coordinator

    4 days ago

    Cape Town, Western Cape, South Africa Career Custodians Full time

    The Bay Hotel, a prestigious 4/5-star establishment in Camps Bay, is seeking an experienced Lead Front Office Coordinator to join its exceptional team.Village N Life, our parent company, has set high standards for us to meet. If you thrive in a fast-paced environment that focuses on delivering exceptional guest experiences and career development, this role...

  • Front Office Administrator

    3 weeks ago

    Cape Town, Western Cape, South Africa Sagen Advisory Full time

    Job Summary:We are seeking a reliable and proactive Front of House/Receptionist to provide administrative and secretarial support to our client’s property management company. This role requires someone who is detail-oriented, can handle multiple tasks in a fast-paced environment, and is able to prioritize workload effectively.The ideal candidate is mature,...

  • Front Office Administrator

    5 days ago

    Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    We are seeking a highly skilled and organised Front Office Administrator to join our team in Brackenfell. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to start immediately.Key Requirements:A Matric Certificate is requiredStrong verbal and written communication skillsA professional, well-groomed, and...

  • Front Office Director

    3 weeks ago

    Cape Town, Western Cape, South Africa Career Custodians Full time

    Role OverviewVillage N Life, a leading local Tourism and Hospitality group, seeks a highly skilled Front Office Manager to join their team. The ideal candidate will have a proven track record in handling conflict with diplomacy and finesse, as well as experience in problem-solving and leading high-quality guest and staff...

  • Centre Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Office & Co Full time

    Job DescriptionClient Relationship ManagementAs the main point of contact for clients, you will address queries, concerns, and requests in a timely and professional manner. You will foster strong relationships with tenants, ensuring a high level of satisfaction and retention. Community-building activities and networking events will be organized and promoted...

Front Office Manager

1 month ago

Cape Town, Western Cape, South Africa PULLMAN Full time
Job Title: Front Office Manager

Job Summary:

We are seeking a highly skilled and experienced Front Office Manager to join our team at PULLMAN. The successful candidate will be responsible for ensuring that guests have a unique and memorable experience at the property.

Key Responsibilities:

  • Manage and motivate front office teams to provide high-quality services for guests and ensure the department meets its quantitative and qualitative monthly targets.
  • Increase revenue through sales efforts and effective room revenue management.
  • Implement brand and group projects and policies and procedures.
  • Develop close professional relationships with guests and anticipate their needs to ensure a unique guest experience.
  • Handle guest complaints and provide rapid solutions.
  • Present a professional, friendly, and efficient impression of the hotel at all times.
  • Ensure all tasks relating to guest comfort, satisfaction, and overall impression of the hotel are treated with utmost priority.
  • Maintain a good working relationship with colleagues and develop a team that works well together and with other departments.
  • Develop the team to provide a hospitable service to the standard laid down by the Standards Training Manual.
  • Anticipate guest needs, act upon, and follow up guest requests to deliver a level of service and responsiveness that generates compliments.
  • Maintain vigilance regarding possible fraud, theft, and potential security risks.
  • Have a full understanding of all systems and programs.
  • Ensure communication procedures are effective and efficient on a day-to-day basis to maintain service standards.
  • Have a sound knowledge of the local area regarding history, places of interest, and special events.
  • Liaise with laundry and technical services departments to ensure the smooth flow of linen supplies and repair work.
  • Liaise with the Front Office on anticipated guest check-ins, checkouts, room assignments, and rooming list.
  • Conduct periodic inspections of all hotel areas to check cleaning standards.
  • Ensure the proper ordering of cleaning supplies and guest supplies and check that they are handled and stored correctly.
  • Make recommendations to management for modernization of equipment and refurbishment programs.
  • Ensure all rooms are checked prior to the arrival of the guest for 100% readiness.
  • Ensure all safety rules, emergency procedures, and fire prevention regulations are strictly enforced by employees.
  • Ensure proper arrangement and maintenance of flowers and plants in guest rooms and public areas.
  • Conduct regular housekeeping meetings to keep employees informed of policies and procedures, special events, further improvement plans, and guest comments.
  • Control reports from Night-Audit (guest's credit limits, deductions, refunds, complimentary rooms).
  • Ensure a high-quality daily basis work (City Ledger, Check-in, Check-out, and other daily operations).
  • Supervise the daily billing, cashiering, and business reports.
  • Month-end reports and Management letter.
  • Take part in the annual budget preparation for the Front Desk.
  • Carry out Duty Management functions as required.

Requirements:

  • Matric
  • Diploma in Hospitality Management will be an advantage