Front Office Host

4 weeks ago


Cape Town, Western Cape, South Africa Career Custodians Full time

Village N Life is a leading Tourism and Hospitality company based in the Western Cape.

We are seeking a passionate Front Office Host to oversee daily front office desk operations, ensuring employee productivity, monitoring efficiency of all processes, and creating a positive work environment.

Key Responsibilities:

  • Courteously and accurately answer enquiries from potential guests
  • Accept hotel reservations
  • Respond to enquiries regarding reservations, hotel information, and guest concerns
  • Resolve customer issues, complaints, and problems in a quick and efficient manner
  • Allocate rooms to expected arrivals after checking guest preferences and special requests
  • Assist all departments in servicing guests, especially during high volume periods
  • Adhere to company credit limit and floor limit policies
  • Control cash transactions at the front desk and maintain complete responsibility for personal bank
  • Analyse customer feedback and provide strategic direction to continually improve overall rating
  • Respond to guest needs and anticipate their unstated ones
  • Promote all guest amenities, conveniences, and programs offered
  • Recommend local tourist spots, including places to dine, shop, and sight-see

Requirements:

  • Matric
  • Hotel Management Diploma (advantageous)
  • Minimum 2 years experience in the same or similar position
  • Multi-venue experience advantageous
  • Strong OPERA knowledge
  • Valid driver's license and own vehicle (advantageous)

Due to the large volume of applications received, only candidates that meet the minimum requirements will be contacted.

If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.


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