Lead Front Office Coordinator
6 days ago
The Bay Hotel, a prestigious 4/5-star establishment in Camps Bay, is seeking an experienced Lead Front Office Coordinator to join its exceptional team.
Village N Life, our parent company, has set high standards for us to meet. If you thrive in a fast-paced environment that focuses on delivering exceptional guest experiences and career development, this role is ideal for you.
We are looking for someone who can deliver extraordinary guest experiences, anticipate their needs, manage daily operations, and ensure seamless delivery of our high standards.
As the Lead Front Office Coordinator, you will work closely with guests, coordinate with different departments, oversee event logistics, and create an environment where every detail is expertly executed.
Your key responsibilities include welcoming guests, ensuring their accommodation is ready according to our set standards, assisting with check-in and check-out processes, and ensuring guests have an amazing experience while staying at the property.
To succeed in this role, you will need:
- A minimum Grade 12 or equivalent qualification
- Professional English language proficiency (speaking, reading, writing, and understanding)
- Computer literacy with a minimum experience of Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- An Accommodation Certificate or Hotel School diploma is advantageous
- A valid driver's license
- Previous experience in a similar position in a 4/5-star hotel is essential
- Familiarity with duties and procedures in the Front Office/Reservations Department is required
We estimate the annual salary for this role to be around R550,000 - R650,000, depending on your qualifications and experience.
Career Custodians offers a competitive salary package, opportunities for growth and development, and a dynamic work environment. We believe that our staff members are our greatest asset, and we strive to provide them with the best possible support and resources.
Please submit your application, including your resume and a cover letter, to info@careercustodians.com. We look forward to reviewing your application.
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