Front Office Ambassador

2 weeks ago


Cape Town, Western Cape, South Africa Career Custodians Full time

About the Role

Career Custodians is seeking a skilled Front Office Host to join our team in Camps Bay. As a Front Office Host, you will be responsible for overseeing daily front office desk operations, ensuring employee productivity, monitoring efficiency of all processes, and creating a positive work environment.

Key Responsibilities

  • Courteously and accurately answer enquiries from potential guests, accept hotel reservations, and respond to enquiries regarding reservations, hotel information, and guest concerns.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Allocate rooms to expected arrivals after checking guest preferences and special requests, assist all departments in servicing the guests, especially during high volume periods.
  • Adhere to company credit limit / floor limit policies, control cash transactions at the front desk, and maintain complete responsibility for personal bank.
  • Responding to guest needs and anticipating their unstated ones, promote all guest amenities, conveniences, and programs offered, and recommend local tourist spots, including places to dine, shop, and sight-see.

Requirements

  • Matric, Hotel Management Diploma advantageous, minimum 2 years experience in the same or similar position, multi-venue experience advantageous.
  • Strong OPERA knowledge, valid driver's license, and own vehicle advantageous.

Career Custodians is committed to providing career development and staff incentives to our employees. If you thrive in a company culture that focuses on growing employees, we encourage you to apply for this exciting opportunity.



  • Cape Town, Western Cape, South Africa PULLMAN Full time

    Job Title: Front Office AmbassadorJob Summary:As a Front Office Ambassador at Pullman, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your role will involve ensuring that all guests receive a personal service, fully aware and following hotel standards and procedures.Key...

  • Front Office Manager

    1 month ago


    Cape Town, Western Cape, South Africa Marriott International Full time

    Job SummaryThe Front Office Manager is responsible for ensuring the highest standards of service in the Front Office departments are maintained and developed at all times. This includes effectively coordinating and organizing the operations of the Front Office department, providing support and guidance to all Front Office departments to ensure efficiency...

  • Front Office Manager

    4 weeks ago


    Cape Town, Western Cape, South Africa Career Custodians Full time

    Front Office ManagerVillage N Life is a leading local Tourism and Hospitality group that sets the standard for exceptional service. We're seeking a skilled Front Office Manager to join our team of dedicated professionals.About the Role:The Front Office Manager will be responsible for creating memorable first impressions, solving problems with a smile, and...

  • Front Office Manager

    2 months ago


    Cape Town, Western Cape, South Africa Marriott International Full time

    Job SummaryFunctionWe are seeking a highly skilled and experienced Front Office Manager to join our team at Marriott International. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our front office departments.Key ResponsibilitiesEnsure that the highest...

  • Front Office Manager

    2 months ago


    Cape Town, Western Cape, South Africa Marriott International Full time

    {"Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Marriott International. The successful candidate will be responsible for providing exceptional customer service, managing front office operations, and leading a team of front desk staff.Key Responsibilities* Provide professional and excellent customer...

  • Front Office Manager

    1 month ago


    Cape Town, Western Cape, South Africa Career Custodians Full time

    Front Office ManagerVillage N Life, a leading local Tourism and Hospitality group, is seeking a skilled Front Office Manager to join their team. As a key member of the management team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of the front desk.Key Responsibilities:Lead the front desk team to...

  • Front Office Manager

    4 weeks ago


    Cape Town, Western Cape, South Africa AccorHotel Full time

    Job Title: Front Office Duty ManagerJob Summary:The Front Office Duty Manager is responsible for ensuring an exceptional guest experience at our hotel. This includes enhancing guest experiences, implementing recovery plans for missed opportunities, and acting as a liaison between guests and agents.Key Responsibilities:Develop and maintain a thorough...


  • Cape Town, Western Cape, South Africa HR Genie Full time

    Assistant Front Office ManagerAbout the Role:We are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at The Vineyard Hotel. As a key member of our front office team, you will be responsible for ensuring that every guest receives personalized attention and exceptional service.Key Responsibilities:Supervise and...


  • Cape Town, Western Cape, South Africa HR Genie Full time

    Assistant Front Office ManagerAbout the RoleWe are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at The Vineyard Hotel. As a key member of our front office team, you will be responsible for ensuring that every guest receives personalized attention and exceptional service.Key ResponsibilitiesSupervise and coordinate...


  • Cape Town, Western Cape, South Africa HR Genie Full time

    Assistant Front Office ManagerWe're seeking a highly skilled and experienced Assistant Front Office Manager to join our team at The Vineyard Hotel. As a key member of our front office team, you will be responsible for ensuring that every guest receives exceptional service and attention to detail.Key Responsibilities:Supervise front office staff and ensure...


  • Cape Town, Western Cape, South Africa Marriott International Full time

    Job SummaryWe are seeking a highly motivated and experienced Front Office Manager to join our team at Marriott International. As the point of contact for our guests, you will be responsible for delivering exceptional customer service and ensuring that our front office operations run smoothly.Key ResponsibilitiesManage the front office team to achieve high...


  • Cape Town, Western Cape, South Africa Isilumko Staffing Full time

    {"h1": "Receptionist Job Description", "p": "We are seeking a highly skilled and experienced Receptionist to provide exceptional support to our team. As a key member of our front office, you will be responsible for ensuring a positive and professional experience for our guests and clients.", "ul": [{"li": "Greet and welcome guests, directing them to the...

  • Front Office Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Career Custodians Full time

    Key Responsibilities:The successful candidate will be responsible for managing all operational and accounting aspects of the Front Office, including Reservations, Night Audit, Maintenance, and Housekeeping.Accountabilities:Manage and control all operational and accounting aspects of the Front Office.Oversee the efficient operation of Reservations, Night...


  • Cape Town, Western Cape, South Africa HR Genie Full time

    Assistant Front Office ManagerAbout the Role:We are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at The Vineyard Hotel. As a key member of our front office team, you will be responsible for ensuring that every guest receives personalized attention and exceptional service.Key Responsibilities:Supervise and...

  • Front Office Host

    1 month ago


    Cape Town, Western Cape, South Africa Career Custodians Full time

    Job Title: Front Office HostVillage N Life is a leading Tourism and Hospitality company based in the Western Cape, committed to growing its employees through career development and staff incentives.We are seeking a passionate Front Office Host to oversee daily front office desk operations, ensuring employee productivity, monitoring efficiency of all...

  • Front Office Manager

    2 months ago


    Cape Town, Western Cape, South Africa Career Custodians Full time

    About the RoleVillage N Life is a leading local Tourism and Hospitality group that sets the standard for exceptional service. We're seeking a skilled Front Office Manager to join our team of dedicated professionals.Key ResponsibilitiesLead the Front Office Department, ensuring seamless guest interactions and operational excellence.Develop and implement...

  • Front Office Manager

    2 months ago


    Cape Town, Western Cape, South Africa PULLMAN Full time

    Job Title: Front Office ManagerAt PULLMAN, we are seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel operations, you will be responsible for ensuring that our guests have a unique and memorable experience at our property.Key Responsibilities:Guest Relations: Develop close professional relationships...

  • Front Office Manager

    1 month ago


    Cape Town, Western Cape, South Africa AccorHotel Full time

    Job Title: Front Office Duty ManagerAs a Front Office Duty Manager at AccorHotel, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations in our hotel. This role requires a strong focus on customer satisfaction, effective communication, and teamwork.Key Responsibilities:Manage guest complaints and implement...


  • Cape Town, Western Cape, South Africa Career Custodians Full time

    Role OverviewVillage N Life embodies a culture that prioritizes employee growth through career development and incentives. This philosophy fosters exceptional people and opportunities, making it an ideal workplace for those seeking to excel in their careers.Job SummaryThe Bay Hotel seeks a skilled Front Office Manager with a proven track record in handling...

  • Front Office Manager

    4 weeks ago


    Cape Town, Western Cape, South Africa Career Custodians Full time

    About the RoleVillage N Life is a leading local Tourism and Hospitality group that sets the standard for exceptional service. We're seeking a talented Front Office Manager to join our team of dedicated professionals.Key Responsibilities:Manage and control all operational and accounting aspects of the Front Office, including Reservations, Night Audit,...