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Service Desk Manager

4 weeks ago

Johannesburg, Gauteng, South Africa IOCO Full time
Service Desk Manager

We are seeking a highly skilled Service Desk Manager to lead our Application Support teams in delivering exceptional service to our clients.

The ideal candidate will have a proven track record of managing high-performing teams, implementing process improvements, and driving business growth.

Key Responsibilities:

  • Develop and implement service desk strategies to improve customer satisfaction and reduce resolution times.
  • Lead and manage a team of service desk analysts, providing coaching, mentoring, and performance feedback.
  • Collaborate with cross-functional teams to identify and resolve complex technical issues.
  • Analyze performance metrics and develop data-driven insights to inform business decisions.
  • Develop and maintain relationships with key stakeholders, including clients, vendors, and internal teams.

Requirements:

  • 3-5 years of experience in a service desk management role, with a focus on application support.
  • Proven track record of leading high-performing teams and driving business growth.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A competitive salary and benefits package, including a comprehensive health insurance plan and retirement savings plan.
  • The chance to work with a talented team of professionals, delivering innovative solutions to complex business problems.

About IOCO:

IOCO is a leading provider of software solutions, dedicated to helping businesses solve complex problems and drive growth. We are passionate about delivering exceptional service to our clients, and we are committed to building a team of talented professionals who share our vision.