Technical Support Associate
2 months ago
Job Summary:
The Support Desk Coordinator will play a crucial role in ensuring seamless customer service and technical support for our clients. This position requires a highly organized and communicative individual who can effectively manage service tickets, prioritize tasks, and maintain a strong working relationship with technical staff.
Key Responsibilities:
- Coordinate and prioritize service tickets to ensure timely resolution and customer satisfaction.
- Provide regular status updates to customers to maintain transparency and trust.
- Escalate customer issues to appropriate technical staff and resolve incidents efficiently.
- Answer and evaluate incoming requests for technical assistance, prioritizing tasks based on urgency and importance.
- Maintain a positive working relationship with technical staff, ensuring effective collaboration and communication.
- Closely monitor and maintain maintenance schedules for customers, ensuring timely completion and follow-up.
- Keep customers informed about call status and progress, fostering a sense of trust and reliability.
- Deliver exceptional customer service, building and maintaining strong relationships with clients.
- Assist with all customer inquiries, providing accurate and timely responses.
- Review and follow up on completed tickets to ensure quality and customer satisfaction.
Requirements:
- Minimum 6 years of experience in the IT industry, with a focus on support desk roles.
- Proven experience with ticketing systems and computer skills.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and technical staff.
- Valid driver's license and reliable transportation.
-
Technical Support Specialist
2 months ago
Johannesburg, Gauteng, South Africa Kontak Recruitment Full timeJob DescriptionJob Title: Technical Support SpecialistJob Summary:Kontak Recruitment is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving complex technical issues, and providing excellent customer...
-
Technical Support Specialist
4 weeks ago
Johannesburg, Gauteng, South Africa Kontak Recruitment Full timeTechnical Support SpecialistAre you a skilled technical support specialist with a passion for troubleshooting and resolving complex technical issues? Do you have 3 or more years of experience in Tier 2 support and 365 administration? We are seeking a talented individual to join our client's South African team in Johannesburg and contribute to a dynamic...
-
Technical Support Specialist
4 weeks ago
Johannesburg, Gauteng, South Africa Quantanite Full timeTechnical Associate Role at QuantaniteAs a Technical Associate at Quantanite, you will play a vital role in supporting our technical operations and ensuring seamless service delivery to our clients. You will be responsible for maintaining and troubleshooting technical systems, providing technical support to internal teams, and contributing to the...
-
Technical Support Specialist
1 month ago
Johannesburg, Gauteng, South Africa Kontak Recruitment Full timeSupport Engineer Job DescriptionWe are seeking a highly skilled and experienced Support Engineer to join our client's South African team in Johannesburg. As a Support Engineer, you will be responsible for providing second-line technical support via phone, email, or in-person for hardware, software, network, and system-related issues on complex technical...
-
Technical Support Specialist
2 months ago
Johannesburg, Gauteng, South Africa Kontak Recruitment Full time{"h1": "Support Engineer Role", "p": "We are seeking a skilled Support Engineer to join our client\u2019s South African team in Johannesburg. As a Support Engineer, you will be responsible for providing second-line technical support via phone, email, or in-person for hardware, software, network, and system-related issues on complex technical issues across...
-
Technical Support Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Standard Bank Group Full timeJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Standard Bank Group. As a Technical Support Specialist, you will be responsible for maintaining service and application stability, availability, and reliability through the facilitation of various Service Management processes...
-
Technical Support Specialist
1 month ago
Johannesburg, Gauteng, South Africa Standard Bank Group Full timeJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Standard Bank Group. As a Technical Support Specialist, you will be responsible for maintaining service and application stability, availability, and reliability through the facilitation of Service Management processes and...
-
Technical Support Specialist
4 days ago
Johannesburg, Gauteng, South Africa IT Empowered Consulting (Pty) Ltd Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at IT Empowered Consulting (Pty) Ltd. In this role, you will provide end-user computer support, ensuring that all IT systems are managed, maintained, and repaired efficiently.Key responsibilities include:Managing and maintaining IT systems to ensure optimal performanceProviding...
-
Technical Support Specialist
4 weeks ago
Johannesburg, Gauteng, South Africa Standard Bank Group Full timeJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Standard Bank Group. As a Technical Support Specialist, you will be responsible for maintaining service and application stability, availability, and reliability through the facilitation of Service Management processes and...
-
Technical Support Specialist
2 months ago
Johannesburg, Gauteng, South Africa Standard Bank Group Full timeJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Standard Bank Group. As a Technical Support Specialist, you will be responsible for maintaining service and application stability, availability, and reliability through the facilitation of Service Management processes and...
-
Technical Support Specialist
1 month ago
Johannesburg, Gauteng, South Africa Liham Consulting Pty (Ltd) Full timePosition Overview:The Technical Support Specialist will be responsible for addressing service requests and incidents submitted through various channels, including phone, email, or ticketing platforms.Key Responsibilities:Provide initial technical assistance and problem-solving for hardware, software, and network-related challenges.Assist users with account...
-
Administrative Support Associate
1 week ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeWe are seeking a highly organised and proactive Administrative Support Associate to provide executive-level support in our dynamic environment.Key Responsibilities:Manage day-to-day administrative tasks with minimal supervision.Provide exceptional communication and organisational skills to support the team.Develop and maintain strong relationships with...
-
Technical Support Specialist
2 months ago
Johannesburg, Gauteng, South Africa Standard Bank Group Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Standard Bank Group. As a key member of our IT department, you will be responsible for maintaining service and application stability, availability, and reliability through the facilitation of various Service Management processes and associated activities.Key...
-
Technical Support Specialist
1 month ago
Johannesburg, Gauteng, South Africa Liham Consulting Pty (Ltd) Full timePosition Overview:The Technical Support Specialist will be responsible for addressing service requests and incidents that are submitted through various channels, including phone, email, or a ticketing platform.Key Responsibilities:Provide initial technical assistance and troubleshooting for issues related to hardware, software, and network...
-
Technical Support Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa IT Empowered Consulting (Pty) Ltd Full timeJob SummaryAs a Technical Support Specialist at IT Empowered Consulting (Pty) Ltd, you will play a crucial role in providing expert computer support to our clients. Your primary responsibility will be to manage, maintain, and repair IT systems, ensuring seamless operations and minimizing downtime. You will also be responsible for maintaining the company's...
-
Technical Support Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Liham Consulting Pty (Ltd) Full timeJob Title: Service Desk AgentJob Summary:Liham Consulting Pty (Ltd) is seeking a skilled Service Desk Agent to join our team. As a key member of our IT support team, you will be responsible for providing first-line technical support and troubleshooting for hardware, software, and network-related issues.Key Responsibilities:Respond to service requests and...
-
Sales Associate
3 weeks ago
Johannesburg, Gauteng, South Africa Michelle Taylor Recruitment Full timeJob SummaryWe are seeking a skilled Sales Associate to join our team at Michelle Taylor Recruitment. As a Sales Associate, you will be responsible for assisting customers in a friendly and professional manner, invoicing sales, and providing technical support for tooling, machinery, and automotive equipment.Key ResponsibilitiesAssist customers in a friendly...
-
Technical Support Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Sybrin Full timeAbout This Role:We are seeking an experienced customer service engineer to join our team at Sybrin. As an Application Support Engineer, you will play a crucial role in ensuring the seamless operational environment for our customers.Key Responsibilities:You will be responsible for routine troubleshooting and debugging of code faults in the Sybrin...
-
Technical Support Specialist Intern
2 weeks ago
Johannesburg, Gauteng, South Africa Smith+Nephew Full time{"Job Summary","At Smith+Nephew, we are committed to taking the limits off living through innovative technologies that benefit our customers and patients. As a Technical Support Specialist Intern, you will play a vital role in providing technical support to our customer base, ensuring they experience the full benefits of our technologies.","Key...
-
Technical Advisor
1 month ago
Johannesburg, Gauteng, South Africa Employ Africa Full timeMain Purpose of RoleThe Technical Advisor will support the Senior Technical Advisor and work with the Technical Coordinator to co-ordinate all client working groups, undertake and support research objectives, conduct data collection, contribute to policy response and form part of the team leading thought positioning aligned with the client business plan and...