Technical Support Specialist
2 months ago
Job Title: Technical Support Specialist
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Standard Bank Group. As a Technical Support Specialist, you will be responsible for maintaining service and application stability, availability, and reliability through the facilitation of Service Management processes and associated activities.
Key Responsibilities:
- Provide level two technical support coupled with business or domain knowledge to ensure continued and quality service across geographies.
- Interpret complex cross-functional and multi-geography data and provide recommendations to improve technology resilience.
- Collaborate with cross-functional teams to identify and resolve technical issues.
Requirements:
- First Degree in Information Studies or Information Technology.
- 5-7 years of experience in providing 2nd level technical support to an area of the business.
- Proven experience in application of service management processes and frameworks.
- Knowledge and experience in Linux Fundamentals, PostgreSQL Fundamentals, and Cloud (AWS / Azure) will be advantageous to the role.
Behavioral Competencies:
- Articulating Information
- Challenging Ideas
- Checking Details
- Developing Strategies
- Documenting Facts
- Establishing Rapport
- Examining Information
Technical Competencies:
- Application Knowledge for Support
- Application Support
- Data Analysis and Inference
- Documenting
- Service Level Management
- Service Management Processes
- Stakeholder Management (IT)
- Trouble Shooting
About Us:
At Standard Bank Group, we believe our people are our greatest asset. We strive to create a thriving environment where you can bring your whole self to work, pursue your dreams, and see your ideas shape a brighter future for Africa. If you're passionate about Africa's potential and driven to win, join us and make a real difference as part of a dynamic team.
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