Technical Support Specialist

4 weeks ago


Johannesburg, Gauteng, South Africa Kontak Recruitment Full time
Technical Support Specialist

Are you a skilled technical support specialist with a passion for troubleshooting and resolving complex technical issues? Do you have 3 or more years of experience in Tier 2 support and 365 administration? We are seeking a talented individual to join our client's South African team in Johannesburg and contribute to a dynamic team.

Key Responsibilities:

  • Troubleshoot and provide second-line technical support via phone, email, or in-person for hardware, software, network, and system-related issues on complex technical issues across various IT environments.
  • Own and manage escalated incidents until resolved, ensuring adherence to SLA's and resolution targets.
  • Capture troubleshooting steps, solutions, and best practices for common and complex issues, improving first-line support capabilities.
  • Share expertise and provide training to first-line support technicians.
  • Communicate effectively with end-users, customers, and other IT teams to provide status updates, resolutions, and follow-up actions.
  • Manage expectations and provide regular progress updates regarding incident resolution.
  • Stay updated on IT systems, technologies, and industry trends.
  • Always be willing to upskill and qualify in the required Microsoft Certifications.

Requirements:

  • IT Diploma/Degree
  • 3+ years experience as a Technical Support Consultant
  • Certified Microsoft Endpoint Administrator Associate.
  • Certified Microsoft Administrator Expert.
  • Certified Microsoft Azure Security Engineer Associate.
  • Certified Identity and Access Administrator Associate.
  • Strong understanding of IT infrastructure -hardware, software, and networking.
  • Experience in Firewalls, Linux, Microsoft SQL Server, Networking, e.g. VLAN, VPN, VMWare ESXi highly desirable
  • Strong knowledge of Microsoft 365 administration.
  • Mac and Windows OS experience essential
  • Excellent communication and interpersonal skills
  • Strong problem-solving ability
  • Detail-orientated and driven
  • Valid driver's license and own vehicle


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