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Technical Support Specialist Intern

2 months ago

Johannesburg, Gauteng, South Africa Smith+Nephew Full time
{"Job Summary

","

At Smith+Nephew, we are committed to taking the limits off living through innovative technologies that benefit our customers and patients. As a Technical Support Specialist Intern, you will play a vital role in providing technical support to our customer base, ensuring they experience the full benefits of our technologies.



","Key Responsibilities
Technical Support

  • Provide technical support to customers, enabling them to optimize the use of Smith & Nephew technologies.
  • Collaborate with the Service Division team to resolve technical issues and improve customer satisfaction.

Learning and Development

  • Study and complete learning modules on SNN's surgical video and associated technologies.
  • Understand and apply IFU instructions for SNN equipment.
  • Develop knowledge of typical wiring diagrams, inputs, and outputs related to the SNN tower.
  • Practice and master supported sterilization modes.
  • Conduct basic trouble-shooting and in-service checks.
  • Align with SOPs on Service, Product Complaint, and Product Recall.
  • Complete CRICE clinical practice modules.
  • Assist regional clinical engineers and local sales representatives as needed.

Requirements

  • Matric qualification.
  • Degree or National Diploma in Electronic Engineering or Clinical Engineering.
  • Completed P1 (Practical Session 1).
  • Valid driver's license.
  • Own vehicle.


","What We Offer

","

We offer a dynamic and supportive work environment, with opportunities for growth and development. As a Technical Support Specialist Intern, you will be part of a collaborative team that is passionate about delivering exceptional customer service and driving innovation in the field of medical technology.

","Benefits


  • Flexibility and work-life balance.
  • Inclusion, diversity, and equity.
  • Training and development opportunities.
  • Competitive remuneration and benefits package.


","Let's Connect

","

At Smith+Nephew, we believe that people are our greatest asset. We are committed to creating a workplace that is inclusive, diverse, and equitable, where everyone feels valued and empowered to succeed.

","Get in Touch

Contact us to learn more about this opportunity and how you can join our team.



"}