Technical Support Specialist

1 week ago

Johannesburg, Gauteng, South Africa Kontak Recruitment Full time

{"h1": "Support Engineer Role", "p": "We are seeking a skilled Support Engineer to join our client\u2019s South African team in Johannesburg. As a Support Engineer, you will be responsible for providing second-line technical support via phone, email, or in-person for hardware, software, network, and system-related issues on complex technical issues across various IT environments.", "ul": [{"li": "Troubleshoot and provide technical support for complex technical issues across various IT environments"}, {"li": "Own and manage escalated incidents until resolved, ensuring adherence to SLA\u2019s and resolution targets"}, {"li": "Capture troubleshooting steps, solutions, and best practices for common and complex issues, improving first-line support capabilities"}, {"li": "Share expertise and provide training to first-line support technicians"}, {"li": "Communicate effectively with end-users, customers, and other IT teams to provide status updates, resolutions, and follow-up actions"}, {"li": "Manage expectations and provide regular progress updates regarding incident resolution"}, {"li": "Stay updated on IT systems, technologies, and industry trends"}, {"li": "Always be willing to upskill and qualify in the required Microsoft Certifications."}], "h2": "Requirements", "ul": [{"li": "IT Diploma/Degree"}, {"li": "3+ years experience as a Technical Support Consultant"}, {"li": "Certified Microsoft Endpoint Administrator Associate."}, {"li": "Certified Microsoft Administrator Expert."}, {"li": "Certified Microsoft Azure Security Engineer Associate."}, {"li": "Certified Identity and Access Administrator Associate."}, {"li": "Strong understanding of IT infrastructure -hardware, software, and networking."}, {"li": "Experience in Firewalls, Linux, Microsoft SQL Server, Networking, e.g. VLAN, VPN, VMWare ESXi highly desirable"}, {"li": "Strong knowledge of Microsoft 365 administration."}, {"li": "Mac and Windows OS experience essential"}, {"li": "Excellent communication and interpersonal skills"}, {"li": "Strong problem-solving ability"}, {"li": "Detail-orientated and driven"}, {"li": "Valid driver\u2019s license and own vehicle"}], "p": "Please note that we specialize in specific niche fields and regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.", "h2": "Important Notes", "ul": [{"li": "Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements."}, {"li": "Job specifics: Requirements mirror advertisement, duties may adjust for client needs."}, {"li": "Fair process: Fair assessment, only shortlisted candidates contacted due to volume."}, {"li": "Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info."}, {"li": "Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client."}, {"li": "Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions."}, {"li": "No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY."}, {"li": "Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment."}]

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