Technical Support Specialist

2 months ago


Johannesburg, Gauteng, South Africa Kontak Recruitment Full time
Job Description

Job Title: Technical Support Specialist

Job Summary:

Kontak Recruitment is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving complex technical issues, and providing excellent customer service.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or in-person
  • Troubleshoot and resolve complex technical issues
  • Communicate effectively with clients and other IT teams
  • Manage expectations and provide regular progress updates
  • Stay updated on IT systems, technologies, and industry trends
  • Upskill and qualify in required Microsoft Certifications

Requirements:

  • IT Diploma/Degree
  • 3+ years experience as a Technical Support Consultant
  • Certified Microsoft Endpoint Administrator Associate
  • Certified Microsoft Administrator Expert
  • Certified Microsoft Azure Security Engineer Associate
  • Certified Identity and Access Administrator Associate
  • Strong understanding of IT infrastructure - hardware, software, and networking
  • Experience in Firewalls, Linux, Microsoft SQL Server, Networking, e.g. VLAN, VPN, VMWare ESXi highly desirable
  • Strong knowledge of Microsoft 365 administration
  • Mac and Windows OS experience essential
  • Excellent communication and interpersonal skills
  • Strong problem-solving ability
  • Detail-orientated and driven
  • Valid driver's license and own vehicle

What We Offer:

  • Opportunity to work with a dynamic team
  • Chance to upskill and qualify in required Microsoft Certifications
  • Competitive salary and benefits package

How to Apply:

Please submit your application, including your resume and a cover letter, to Kontak Recruitment. We look forward to hearing from you



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