Customer Service Liaison Representative
1 month ago
We are seeking a highly skilled Candidate to fill the role of Customer Service Liaison. As a key member of our team, you will be responsible for providing exceptional customer service and support to internal and external stakeholders.
- Key Responsibilities:
- Provide timely and effective responses to customer inquiries via various communication channels.
- Collaborate with internal teams to resolve customer issues and ensure seamless service delivery.
- Develop and maintain a deep understanding of our products and services to effectively communicate with customers.
- Foster strong relationships with customers through proactive communication and issue resolution.
- Participate in ongoing training and development to stay up-to-date on industry trends and best practices.
Requirements:
- Grade 12 or equivalent qualification.
- Previous experience in a customer service role, ideally within a manufacturing environment.
- Familiarity with InforVisual (ERP System) is advantageous.
- Proficiency in MS Office applications.
- Results-oriented with strong attention to detail.
- Proficiency in numeric, oral, and written communication.
- Strong interpersonal skills to interact effectively with both internal and external stakeholders.
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