Customer Service Liaison Representative

1 month ago


Johannesburg, Gauteng, South Africa MPRTC Full time
Job Description

We are seeking a highly skilled Candidate to fill the role of Customer Service Liaison. As a key member of our team, you will be responsible for providing exceptional customer service and support to internal and external stakeholders.

  • Key Responsibilities:
    • Provide timely and effective responses to customer inquiries via various communication channels.
    • Collaborate with internal teams to resolve customer issues and ensure seamless service delivery.
    • Develop and maintain a deep understanding of our products and services to effectively communicate with customers.
    • Foster strong relationships with customers through proactive communication and issue resolution.
    • Participate in ongoing training and development to stay up-to-date on industry trends and best practices.

Requirements:

  • Grade 12 or equivalent qualification.
  • Previous experience in a customer service role, ideally within a manufacturing environment.
  • Familiarity with InforVisual (ERP System) is advantageous.
  • Proficiency in MS Office applications.
  • Results-oriented with strong attention to detail.
  • Proficiency in numeric, oral, and written communication.
  • Strong interpersonal skills to interact effectively with both internal and external stakeholders.


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