Customer Service Liaison

1 month ago


Johannesburg, Gauteng, South Africa Cletech Recruitment Full time
Job Description for Customer Care Representative

Cletech Recruitment is seeking a highly organized and detail-oriented Customer Care Representative to join our team.

Key Responsibilities:

  • Process customer orders in a timely and accurate manner, including bundling and consignment orders, free of charge deliveries, returns, and stock deliveries to sales representatives.
  • Monitor delivery processes and arrange special deliveries as needed.
  • Control and send out invoices, file ordering documents and related records.
  • Handle service complaints from customers and sales representatives, and respond to questions about orders, deliveries, and product availability.
  • Manage backorders and maintain accurate records.

Requirements:

  • Excellent communication and customer service skills.
  • Ability to work accurately and efficiently in a fast-paced environment.
  • Strong organizational and time management skills.
  • Proficiency in [insert software or systems used].


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