Customer Service Liaison Specialist

2 days ago


Johannesburg, Gauteng, South Africa Media24 Full time

About the Role:


We are seeking a skilled Customer Service Liaison Specialist to join our team at Jonathan Ball Publishers in Denver, Johannesburg.



Key Responsibilities:



  • Handle all incoming calls and respond to customer inquiries in a timely and professional manner
  • Process customer orders, including domestic and international shipments
  • Liaise with internal teams to resolve customer issues and ensure seamless service delivery
  • Perform general administration tasks, including data entry and record-keeping
  • Relieve the Switchboard as needed to maintain optimal service levels


Requirements and Qualifications:



  • A minimum of two to three years of experience in customer service, preferably in the publishing industry
  • Grade 12 certificate or equivalent
  • Excellent communication and interpersonal skills, both written and verbal
  • Strong listening and problem-solving abilities
  • Ability to foster good relationships with customers and colleagues
  • Computer literacy and proficiency in office software
  • Previous experience in Bookmaster would be advantageous


What We Offer:



  • A competitive salary of R250,000 - R300,000 per annum
  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A comprehensive benefits package


How to Apply:


Only short-listed candidates will be contacted. If you have not heard from us within one month of your application, please regard it as unsuccessful. Preference will be given to suitable candidates from the designated group.



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