Hotel Reservation and Guest Services Coordinator
3 weeks ago
Are you passionate about delivering exceptional hospitality experiences? We're seeking an Accommodation Receptionist and Support Specialist to join our team at IntelliStaff.
Key Responsibilities:
- Guest Communication: Answer and direct incoming calls efficiently and professionally, ensuring a positive experience for our guests.
- Reservations and Queries: Assist guests with queries, reservations, and requests over the phone, providing accurate and timely support.
- Department Coordination: Coordinate with various hotel departments to ensure guest requests are fulfilled in a timely manner, maintaining a high level of customer satisfaction.
- Emergency Response: Handle emergency calls and communicate effectively with relevant personnel, ensuring a swift and effective response.
- Information Provision: Provide information about our hotel services, facilities, and local attractions to guests, enhancing their stay with us.
- Message Handling: Log and relay messages accurately to guests and hotel staff, maintaining confidentiality and discretion.
- Room Availability: Maintain knowledge of room availability and booking statuses, ensuring seamless communication with guests and hotel staff.
- Etiquette and Professionalism: Ensure all phone communications follow our hotel's standards for etiquette and professionalism, reflecting positively on our brand.
Requirements:
- Communication Skills: Excellent verbal communication and listening skills, with the ability to effectively engage with guests and hotel staff.
- Customer Service Experience: Previous experience in a customer service or switchboard role is preferred but not essential, as we provide comprehensive training to ensure success.
- Multi-Tasking: Ability to handle multiple phone lines and prioritize tasks in a busy environment, maintaining a high level of productivity and efficiency.
- Attitude and Behavior: Polite, patient, and service-oriented with a positive attitude, reflecting our hotel's values and commitment to excellence.
- Organizational Skills: Strong organizational skills and attention to detail, ensuring accurate and timely communication with guests and hotel staff.
- Technical Skills: Comfortable working with basic computer systems and switchboard software, with a willingness to learn and adapt to new technologies.
- Calm Under Pressure: Ability to remain calm and efficient in emergency situations, providing a reassuring presence for our guests and hotel staff.
If you're passionate about delivering exceptional hospitality experiences, we'd love to hear from you.
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