Service Excellence Coordinator
5 days ago
We are seeking a highly skilled and experienced Service Excellence Coordinator to join our team at Oude Werf Hotel.
As a Service Excellence Coordinator, you will be responsible for providing exceptional customer service and ensuring that all guests receive a memorable experience.
The ideal candidate will have a minimum of one year of experience in a similar role and a strong background in the hotel industry. You will be required to work shifts and weekends, including evenings and holidays.
The successful candidate will possess excellent communication skills, both verbal and written, and be fluent in English. An additional language would be an advantage.
You will also have basic barista skills, Micros experience, and be familiar with food, wine, and waiter skills. A calm temperament and ability to work under pressure are essential.
The salary range for this position is approximately $35,000 - $45,000 per annum, depending on experience.
Job Requirements:
- Minimum one year experience in a similar position
- Previous employment within the hotel industry
- Hard working and a team player
- Must be able to work shifts and weekends
- Good knowledge of food; wine and waiter skills
- Basic barista skills
- Micros experience
- Strong communication skills and telephone etiquette
- Friendly personality and professional appearance
- Customer service orientated
- Ability to work under pressure
About Us:
At Oude Werf Hotel, we believe in treating everyone fairly and respecting their diversity. We empower each other with clear roles, wellness, communication, alignment, and transparency. Through this, we build pride, loyalty, and long-lasting relationships.
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