Hotel Night Porter Assistant

4 weeks ago


Stellenbosch, Western Cape, South Africa IntelliStaff Full time
Key Responsibilities:
  • Welcome guests and assist with check-ins, ensuring a smooth and efficient process.
  • Maintain the security and safety of the hotel during night hours by conducting regular patrols and monitoring guest access.
  • Handle guest inquiries and complaints in a professional and timely manner, providing excellent customer service.
  • Assist with light cleaning duties in public areas and ensure the hotel is prepared for morning operations.
  • Set up or assist with preparing breakfast areas or conference rooms for morning use.
  • Provide room service, including delivering late-night snacks or amenities to guests.
  • Assist with luggage handling, including early morning departures or late arrivals.
  • Communicate any maintenance or security issues to the relevant departments.
Requirements:
  • Previous experience in hospitality or a customer service role is a plus, but not essential.
  • Excellent communication and interpersonal skills are required.
  • The ability to work independently and remain calm under pressure is essential.
  • Good organizational skills and attention to detail are necessary.
  • Flexibility to work overnight shifts, including weekends and holidays, is required.
  • Basic IT skills for handling reservations or guest inquiries are necessary.
  • A friendly, professional attitude with a strong focus on guest satisfaction is essential.

If you enjoy working at night and have a passion for hospitality, we would love to hear from you.


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