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Customer Experience Champion

2 weeks ago

Cape Town, Western Cape, South Africa Capita Full time
About Us
Capita is a global leader in customer experience, working across multiple sectors from retail to healthcare, government education to employment. We're committed to creating better outcomes for everyone.

Job Summary
As a Sales Advisor, you'll be the voice of our brand, communicating with customers, identifying their needs, and delivering a top-notch experience.

Your Key Responsibilities
  • Deliver excellent service and solutions that meet individual customer needs.
  • Identify vulnerable customers and provide additional support.
  • Handle escalated customer queries with empathy and integrity.
  • Use your product knowledge to proactively solve problems.
  • Work to tight deadlines to meet service delivery targets.

The Benefits You Can Expect
  • Competitive remuneration package
  • Shift Allowance
  • Weekend Hero Bonus
  • Excellent monthly performance bonus of up to 20% of basic salary
  • Free door-to-door transport for evening shifts after 7pm
  • A progressive career path
  • Comprehensive product training in a fun collaborative environment
  • Excellent accredited training programs