Holistic Member Experience Champion

4 days ago


Cape Town, Western Cape, South Africa Virgin Active South Africa Full time

Key Responsibilities:

  • Manage and coordinate proactive operations and communications strategies to enhance the member experience
  • Develop and implement effective communication plans to keep members informed and engaged
  • Collaborate with cross-functional teams to ensure seamless execution of service recovery initiatives
  • Monitor and analyze member feedback and sentiment to identify areas for improvement


Requirements:

  • 5-7 years of relevant experience in customer service, communications or operations, ideally in the wellness, fitness or hospitality industry
  • Experience in managing communications for large, diverse member bases
  • Demonstrated leadership experience, either managing teams or leading cross-functional projects


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