Holistic Member Experience Champion
4 days ago
Key Responsibilities:
- Manage and coordinate proactive operations and communications strategies to enhance the member experience
- Develop and implement effective communication plans to keep members informed and engaged
- Collaborate with cross-functional teams to ensure seamless execution of service recovery initiatives
- Monitor and analyze member feedback and sentiment to identify areas for improvement
Requirements:
- 5-7 years of relevant experience in customer service, communications or operations, ideally in the wellness, fitness or hospitality industry
- Experience in managing communications for large, diverse member bases
- Demonstrated leadership experience, either managing teams or leading cross-functional projects
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