Club Operations Manager

3 days ago


Pretoria, Gauteng, South Africa Kontak Recruitment Full time
Club Manager Job Description

We are seeking a highly skilled and experienced Club Manager to oversee the day-to-day operations of our rapidly expanding national business. The successful candidate will be responsible for ensuring operational excellence, high levels of member satisfaction, and effective team management.

Key Responsibilities:
  • Manage the club's schedule, including opening and closing procedures, and handle bookings and coordinate events.
  • Lead and manage the club's staff, including the Front of House Hosts and coaches, and create staff schedules and ensure adequate coverage for all club activities.
  • Foster a welcoming and inclusive environment for all members and guests, and manage and respond to member inquiries, feedback, and concerns in a timely and professional manner.
  • Manage the club's budget, including expense tracking, revenue reporting, and inventory management, and oversee the pro-shop, including sales, stock levels, and product offerings.
  • Collaborate with the marketing team to execute local marketing strategies, including social media promotions and event marketing, and develop and maintain strong relationships with local businesses, sponsors, and community groups.
  • Ensure that all courts, equipment, and facilities are well-maintained and in good working order, and oversee the maintenance and cleanliness of the club, including court surfaces, nets, and common areas.
  • Develop and oversee coaching programs and schedules, and provide coaching sessions as needed to members.
Requirements:
  • Experience in Sports Management, Business Management, or a related field (e.g. sports clubs, gyms, events or similar).
  • Strong leadership skills with experience managing teams, excellent communication and customer service skills, and strong organisational skills and attention to detail.
  • Financial acumen and experience managing budgets, and racket sports experience is a plus, especially if coaching.
  • Must have your own vehicle and be available at the club on-demand / on-call.


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