IT Operations Manager
2 months ago
Liyema Consulting is seeking a highly skilled Business Operations Specialist to join our team. As a key member of our IT Operations team, you will be responsible for ensuring the effective operation of processes within agreed quality standards.
Key Responsibilities- Collaboration and Communication
- Collaborate with the Team Lead, Stakeholders, IT Product Owner, and Team on operational matters.
- Ensure seamless communication with all stakeholders to gather and define requirements.
- Process Management
- Oversee the operability and quality of applications throughout their lifecycle.
- Manage the implementation of all tasks and processes related to IT Operations (IT.03 Monitor and Operate IT Product).
- Release and Change Management
- Oversee release and change management processes for assigned applications.
- Supervise technical lifecycle management and security measures for assigned applications.
- Operational Quality
- Implement measures to enhance operational quality of applications.
- Measure and communicate operation KPIs, defining actions to improve quality of assigned applications.
- Agile Working Model
- Support the Product Owner with operational concerns and prioritize operational scope within the product backlog.
- Make decisions on operational issues within the resource constraints for assigned systems and applications.
- Post-Mortem Analysis and ITSCM
- Support the LRE in post-mortem analysis of major and critical incidents and other assigned tasks.
- Aid in ITSCM tasks, such as IT emergency drills and managing availability.
- Requirements Gathering and System Design
- Investigate and consider all processes when gathering user requirements.
- Propose, review, and evaluate system designs and alternatives.
- Documentation and Communication
- Present system design proposals and solutions to IT Project Lead, DevOps Team, QA Team, and Product Owner/Business team.
- Prepare detailed documentation for all stakeholders (Business, Developers, QA).
- Project Risk Management
- Identify and mitigate project risks.
- Relevant work experience and a diploma/degree in Business or IT.
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