IT Operations Manager

2 months ago


Pretoria, Gauteng, South Africa Liyema Consulting Full time
About the Role

Liyema Consulting is seeking a highly skilled Business Operations Specialist to join our team. As a key member of our IT Operations team, you will be responsible for ensuring the effective operation of processes within agreed quality standards.

Key Responsibilities
  • Collaboration and Communication
    • Collaborate with the Team Lead, Stakeholders, IT Product Owner, and Team on operational matters.
    • Ensure seamless communication with all stakeholders to gather and define requirements.
  • Process Management
    • Oversee the operability and quality of applications throughout their lifecycle.
    • Manage the implementation of all tasks and processes related to IT Operations (IT.03 Monitor and Operate IT Product).
  • Release and Change Management
    • Oversee release and change management processes for assigned applications.
    • Supervise technical lifecycle management and security measures for assigned applications.
  • Operational Quality
    • Implement measures to enhance operational quality of applications.
    • Measure and communicate operation KPIs, defining actions to improve quality of assigned applications.
  • Agile Working Model
    • Support the Product Owner with operational concerns and prioritize operational scope within the product backlog.
    • Make decisions on operational issues within the resource constraints for assigned systems and applications.
  • Post-Mortem Analysis and ITSCM
    • Support the LRE in post-mortem analysis of major and critical incidents and other assigned tasks.
    • Aid in ITSCM tasks, such as IT emergency drills and managing availability.
  • Requirements Gathering and System Design
    • Investigate and consider all processes when gathering user requirements.
    • Propose, review, and evaluate system designs and alternatives.
  • Documentation and Communication
    • Present system design proposals and solutions to IT Project Lead, DevOps Team, QA Team, and Product Owner/Business team.
    • Prepare detailed documentation for all stakeholders (Business, Developers, QA).
  • Project Risk Management
    • Identify and mitigate project risks.
Requirements
  • Relevant work experience and a diploma/degree in Business or IT.


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