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Club Operations Manager

2 months ago

Pretoria, Gauteng, South Africa Planet Fitness Full time

About the Role

Planet Fitness is seeking a highly skilled and experienced Club Operations Manager to lead one of our world-class fitness centers. As a key member of our team, you will be responsible for driving a culture of high performance and high engagement within the club.

Key Responsibilities

  • Manage and motivate a high-performing team to deliver exceptional member experiences and achieve business objectives.
  • Develop and implement strategies to drive club performance, including sales, retention, and customer satisfaction.
  • Collaborate with regional operations managers to share best practices and leverage expertise to drive business growth.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Manage club operations, including budgeting, forecasting, and financial reporting.
  • Develop and implement plans to improve member engagement, retention, and satisfaction.
  • Lead by example, demonstrating a strong commitment to our company values and mission.
  • Stay up-to-date with industry trends and best practices to continuously improve club operations and member experiences.

Requirements

  • Proven track record of success in a leadership role, preferably in the fitness industry.
  • Strong business acumen, with experience in budgeting, forecasting, and financial reporting.
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire team members.
  • Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and member retention.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Ability to work independently and as part of a team, with a strong commitment to collaboration and communication.