Club Operations Manager

7 days ago


Pretoria, Gauteng, South Africa Planet Fitness Full time
About the Role

Planet Fitness is seeking a highly motivated and experienced Club General Manager to lead one of our world-class gym facilities. As a key member of our team, you will be responsible for driving a culture of high performance and high engagement within the club.

Key Responsibilities
  1. Club Performance: Analyze and improve club results by investing time in understanding the underlying factors affecting performance.
  2. Continuous Improvement: Develop and implement plans to drive financial and operational excellence, ensuring a strong member experience and high standards of service.
  3. Leadership and Team Management: Foster a high-performing team by recruiting, developing, and performance-managing staff to deliver exceptional results.
  4. Revenue Growth: Drive new membership sales and revenue targets through effective management and support of the sales team.
  5. Operational Efficiency: Manage club expenses, including payroll, operating costs, and stock control, to ensure profitability.
  6. Health and Safety: Ensure adherence to health and safety standards, including first aid, pool lifesaving, and manager on duty coverage.
  7. Club Presentation: Maintain a high standard of cleanliness and presentation throughout the club.
  8. Member Experience: Respond promptly to member comments and queries, resolving issues efficiently and effectively.
Requirements
  1. Passion for Health and Fitness: A genuine passion for the health and fitness industry and a strong track record of people development.
  2. Strategic and Commercial Mindset: A strategic and commercial growth mindset, with the ability to balance strong people skills with positive commercial results.
  3. Leadership and Team Development: A flair for developing high-performing teams and a highly flexible style and approach.
  4. Integrity and Accountability: Tenacity, high integrity, and accountability, with a desire to do the right thing to a high standard.
  5. Availability and Reliability: Ability to work at peak times, including evenings and weekends, and have reliable transportation.


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