Assistant Store Manager

2 days ago


Pretoria, Gauteng, South Africa Clicks Group Limited Full time
Job Summary

We are seeking a highly motivated and experienced Assistant Store Manager to join our team at Clicks Group Limited. As a key member of our store management team, you will be responsible for driving sales and building customer loyalty in order to meet sales, profit, and compliance targets.

Key Responsibilities
  • Drive Sales and Customer Loyalty
    • Develop and implement strategies to increase sales and customer engagement
    • Monitor and analyze sales data to identify trends and areas for improvement
  • Operational Excellence
    • Ensure the efficient operation of the store, including expenses, stock management, and general housekeeping
    • Implement and maintain high standards of visual merchandising and store presentation
  • People Management
    • Support the Store Manager in motivating and directing staff to achieve their targets and performance goals
    • Manage staff in the absence of the Store Manager
  • Customer Service
    • Develop and implement customer service initiatives to drive customer loyalty and achieve club card participation targets
    • Ensure excellent customer service standards are maintained across the store team
  • Administrative Responsibilities
    • Manage administrative tasks, including time and attendance and employee records
    • Ensure compliance with company policies and procedures
Requirements
  • Education and Experience
    • Grade 12 (Maths 50% and English 50%)
    • Minimum 2 years' experience in an assistant store management role within a retail/FMCG store operations environment or successful completion of the Clicks Trainee Store Management Programme
  • Job Knowledge and Skills
    • Understanding and application of financial management principles
    • Retail/FMCG background and understanding of merchandising and promotions principles
    • Knowledge of stock, cost, risk, and compliance management procedures
    • Knowledge of customer service excellence
    • Knowledge of labour legislation and IR practices
    • Knowledge of people management
    • Results and target-driven
    • Planning and organizing skills
    • Problem-solving skills
    • Strong customer orientation
    • Following instructions and procedures


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