Customer Experience Liaison
18 hours ago
About Smollan Activation
Smollan Activation is committed to providing exceptional customer experiences through our innovative approach to insurance support.
Job Description:
As a Customer Experience Liaison, you will play a crucial role in delivering top-notch support to our valued customers, addressing their concerns, and resolving issues efficiently.
Main Responsibilities:
- Customer Interaction: Engage with customers via phone, email, or chat, providing prompt and accurate solutions to their queries.
- Issue Resolution: Investigate and resolve customer complaints, working closely with internal teams to ensure effective issue escalation and resolution.
- Process Improvement: Collaborate with colleagues to identify areas for process improvement, implementing changes that enhance customer satisfaction and operational efficiency.
- Communication: Develop and maintain effective relationships with customers, colleagues, and stakeholders, fostering a culture of open communication and mutual respect.
Essential Requirements:
- Education: A minimum HSE holder / Matric or any relevant qualification is required.
- Experience: Previous experience in BPO, customer service, and handling inbound and outbound calls is necessary.
- Language Proficiency: Fluent French language skills are required, along with excellent spoken and written English.
- Availability: Ability to work flexible shifts, including evenings and weekends, to meet customer needs.
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