Medical Scheme Customer Experience Specialist
1 month ago
We are looking for a Medical Scheme Customer Experience Specialist to join the Palesa Mbali Group team in Cape Town. As a customer service champion, you will provide an informative and intuitive experience to stakeholders, including medical schemes, members, providers, employer groups, and intermediaries.
The ideal candidate will strive to resolve each query on the first call and educate stakeholders on self-help digital servicing tools. You will connect with customers across all channels, enabling a seamless experience.
Key Activities:
- Manage customer service requests
- Resolve queries efficiently
- Educate stakeholders on digital tools
- Provide a holistic approach to customer needs
- Address complex queries and complaints
Requirements:
- 3-5 years of experience in healthcare operations
- Mature essential
- Call centre or customer services certificate advantageous
Our estimated salary for this position is R250,000 - R350,000 per annum, depending on qualifications and experience. This role offers a unique opportunity to work with a dynamic team and contribute to delivering exceptional customer experiences in the medical scheme space.
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