Healthcare Operations Specialist

1 month ago


Cape Town, Western Cape, South Africa Origin Financial Group Full time
Job Description:

At Origin Financial Group, we are seeking a highly skilled Healthcare Operations Specialist to join our team. As a key member of our operations department, you will play a crucial role in ensuring the smooth administration of our medical aid and gap cover services.

Responsibilities:
  • Handle incoming and outgoing telephone calls, including calls from clients, medical schemes, and gap cover providers.
  • Manage and process gap cover claims, new business, and alterations in a timely and efficient manner.
  • Collaborate with financial planners, medical schemes, and clients to resolve medical aid and gap cover-related queries.
  • Assist with the creation, management, and completion of tasks in Workpool, as well as note-taking and task transfer.
  • Provide exceptional customer service and support to clients and internal stakeholders.
  • Mentor junior staff and contribute to their training and development.
  • Stay up-to-date with industry developments, regulatory changes, and best practices in medical aid and gap cover administration.


Requirements:
  • Proficiency in Workpool and Google Docs.
  • Relevant industry-related qualification and experience.


Benefits:
  • Competitive remuneration package with company benefits.
  • Fast-paced and dynamic work environment.
  • Employee recognition initiatives and opportunities for growth and development.



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