Healthcare Operations Specialist
1 month ago
At Origin Financial Group, we are seeking a highly skilled Healthcare Operations Specialist to join our team. As a key member of our operations department, you will play a crucial role in ensuring the smooth administration of our medical aid and gap cover services.
Responsibilities:
- Handle incoming and outgoing telephone calls, including calls from clients, medical schemes, and gap cover providers.
- Manage and process gap cover claims, new business, and alterations in a timely and efficient manner.
- Collaborate with financial planners, medical schemes, and clients to resolve medical aid and gap cover-related queries.
- Assist with the creation, management, and completion of tasks in Workpool, as well as note-taking and task transfer.
- Provide exceptional customer service and support to clients and internal stakeholders.
- Mentor junior staff and contribute to their training and development.
- Stay up-to-date with industry developments, regulatory changes, and best practices in medical aid and gap cover administration.
Requirements:
- Proficiency in Workpool and Google Docs.
- Relevant industry-related qualification and experience.
Benefits:
- Competitive remuneration package with company benefits.
- Fast-paced and dynamic work environment.
- Employee recognition initiatives and opportunities for growth and development.
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