Network Support Specialist

12 hours ago


Johannesburg, Gauteng, South Africa Nexio Full time
Job Title: Network Support Specialist

We are seeking a highly skilled and motivated Network Support Specialist to join our team at Nexio. This role is responsible for providing exceptional customer service and technical support to our users through various communication channels.

The ideal candidate will possess excellent problem-solving skills, be able to work in a fast-paced environment, and have a strong passion for delivering high-quality results.

Key Responsibilities:
  • Technical Support: Provide first-level support for network-related issues, including troubleshooting and resolving problems promptly.
  • Call Logging: Accurately log all requests via telephone and email into the Call Logging System.
  • Escalation: Escalate queries beyond the scope to L3 support and manage end-to-end calls, providing updates to customers as necessary.
Requirements:
  • Education: Matric/Grade 12 or IT Diploma required.
  • Experience: At least 2 years of previous IT Service Desk experience.
  • Language Skills: Excellent language command in English and Afrikaans.
  • IT Knowledge: Good understanding of basic IT operations.
  • Certifications: A+, N+ and ITIL certified.
Salary Range:

R500,000 - R700,000 per annum, depending on experience and qualifications.

Working Conditions:

This role requires working shifts (24 x 7 x 365) and being prepared to perform standby duties and work irregular hours if needed.



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