Business Operations Manager
4 days ago
Company Overview
Hollywoodbets is a leading gaming operator in Africa and the UK, with a strong focus on innovation and customer satisfaction. Our team is dedicated to delivering exceptional experiences and driving business growth.
Job Description
The Operational Business Partner will play a key role in aligning business operations with strategic goals by supporting planning, improving processes, managing resources, and analyzing data. This individual will ensure cross-functional collaboration, manage risks, lead projects, and maintain compliance, acting as a vital link between strategy and execution to optimize operational efficiency and support business objectives.
Key Responsibilities
- Provide strategic leadership and direction in the development of business strategies across regions
- Manage and prioritize multiple projects simultaneously
- Clean, organize, and analyze data to identify trends, patterns, and insights
- Analyze booster Teams costs and report to management on findings to inform financial decisions
- Collaborate with iBranch Regional Management Team on reporting, productivity, and innovation
- Review monthly incentive reports from regions and ensure accuracy before management sign-off
- Verify monthly airtime spreadsheets and ensure accuracy before management sign-off
- Conduct training needs analysis to identify operational training gaps within operations and regional teams
- Prepare the monthly promotional stock management and usage report
- Analyze events and mall costs
- Analyze daily TUV reports and ensure cash-ups are accurate
- Provide daily reports to Operation Manager
- Collaborate with Compliance department to ensure products and services comply with Gambling Board requirements and standards
- Develop and update all operation's SOPs
- Perform any other ad hoc duties as required
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