Operations Transformation Lead

2 days ago


Umhlanga, KwaZulu-Natal, South Africa Huntswood Full time
Job Overview:

Huntswood is seeking a professional who can plan, implement, and evaluate change initiatives that support the delivery of governed change in a fast-paced contact centre environment.

The primary responsibility of this role is to manage the end-to-end change gateway process for timely delivery of change projects, mobilising resources into the contact centre, and ensuring key stakeholders are engaged effectively.

This role requires strong attention to detail, change management skills, and leadership capabilities to provide guidance to stakeholders throughout the change gateway governance processes.

Key Responsibilities:

  • Manage end-to-end operational change, ensuring required standards are met to deliver high-quality outcomes.
  • Determine critical path milestones to prioritise change requests and ensure smooth project execution.
  • Engage with key stakeholders across operational and support functions, leading regular change management meetings.
  • Maintain and monitor key milestones through the central Change Gateway Process, highlighting and mitigating risks that may impact compliance and delivery.


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