Business Operations Director

3 days ago


Umhlanga, KwaZulu-Natal, South Africa The Unlimited Full time

We're seeking a Business Operations Director to drive the coordination of Human Resources, Group Sales Support, and IT Infrastructure. This role will oversee and optimize shared services operations across multiple countries or regions outside the home country.

The ideal candidate will have an MBA/BCom plus/CIMA/CA (SA) or equivalent degree, with demonstrable skills in planning, execution, and monitoring. They should also have strong operations background with an understanding of the BPO Sales/Customer Service environment.

Key responsibilities include:

  • Leading QA, Recruitment, Training, Sales Support, and Onsite Infrastructure teams
  • Coordinating with senior Exco level both internally and client-facing
  • Managing budgets and optimizing shared services operations


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