Business Operations Manager

3 days ago


Umhlanga, KwaZulu-Natal, South Africa Hollywoodbets Full time

Company Overview

Hollywoodbets is a leading entertainment company operating across Africa and the United Kingdom. We are committed to providing an exceptional customer experience while driving business growth.

Job Description

The Operational Business Partner will be responsible for aligning business operations with strategic goals by supporting planning, improving processes, managing resources, and analyzing data. This role ensures cross-functional collaboration, manages risks, leads projects, and maintains compliance, acting as a vital link between strategy and execution to optimize operational efficiency and support business objectives.

Key Responsibilities

  • Provide strategic leadership and direction in the development of business strategies across the regions.
  • Manage and prioritize multiple projects simultaneously.
  • Clean, organize, and analyze data to identify trends, patterns, and insights.
  • Analyze booster Teams costs and report to management on the findings to help make better financial decisions.
  • Vehicle related cost analysis and report on discrepancies.
  • Collaborate with iBranch Regional Management Team on reporting, productivity, and innovation.
  • Review monthly incentive reports from the regions and ensure accuracy before management final sign-off, report on monthly trends and use the reports to guide mobile management on focus areas.
  • Verify monthly airtime spreadsheets and ensure accuracy before management final sign-off.
  • Conduct training needs analysis to identify operational training gaps within the operations and regional teams and develop strategies to address them.
  • Prepare the monthly promotional stock management and usage report.
  • Analyze events and mall costs.
  • Analyze daily TUV reports and ensure cash-ups are accurate.
  • Provide daily reports to the Operation Manager.
  • Collaborate with the Compliance department to ensure that products and services comply with Gambling Board requirements and standards.
  • Develop and update all operation's SOPs.
  • Perform any other ad hoc duties as required.


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