Business Performance Lead

2 days ago


Umhlanga, KwaZulu-Natal, South Africa Ignition CX Full time
Job Overview

We are seeking a highly motivated and experienced professional to join our client operations team at Ignition CX. As a key member of our team, you will be responsible for driving business performance, developing strategic plans, and delivering exceptional client experiences.

Key Accountabilities:

  • Oversight of client operations to ensure alignment with business objectives and client needs
  • Leadership and development of high-performing teams to drive business outcomes and client satisfaction
  • Development and implementation of business strategies to drive revenue growth and client loyalty

Risk Management:

  • Mitigate risks associated with client operations to ensure compliance and regulatory adherence

Skills and Qualifications:

  • Proven track record of driving business performance and achieving client satisfaction
  • Strong leadership and management skills to develop and motivate high-performing teams
  • Excellent analytical and problem-solving skills to drive business outcomes and resolve complex issues

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