Senior Network and Desktop Support Specialist

1 day ago


Durban, KwaZulu-Natal, South Africa BLACK TIE RECRUIT Full time

**Job Title:** Senior Network and Desktop Support Specialist

**Location:** Based in Jacobs, Durban

**Estimated Salary:** R250,000 - R300,000 per annum

 

Company Overview:

Established in the household textile industry, our company is a leading player in providing innovative solutions to its customers.

 

Job Description:

We are seeking a highly skilled and experienced Senior Network and Desktop Support Specialist to join our IT team. The successful candidate will be responsible for installing and configuring computer hardware, cabling, software, systems, networks, printers, and scanners.

 

Key Responsibilities:

  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Repairing and replacing equipment as necessary
  • Testing new technology
  • Deploying new software and upgrading existing software when required
  • SUPPORTING factory and warehouses in terms of all IT needs
  • Ensuring tickets are dealt with and closed in accordance with standard operating procedure
  • Setting up applications, e-mail and equipment for users
  • Replacing computer/IT equipment in accordance with life cycle
  • Training users as and when needed
  • Conducting scheduled maintenance
  • Basic programming
  • Minor repairs on equipment
  • Obtaining quotations for IT equipment and raising PO for approval
  • Maintaining asset register
  • Adhering to POPI, IT policies and procedures
  • Liaising with service provider when required
  • CARRYING OUT ALL DUTIES/TASKS DELEGATED BY THE SENIOR IT ADMINISTRATOR
  • Assisting Senior IT Administrator with the implementation of projects KPAs
  • Assisting users with technical problems for desktop support
  • Maintaining a healthy and available IT system
  • Assisting in business IT needs

 

Required Skills and Qualifications:

• Education: NQF level 5, Matric with Maths above 60%

• A certification, Microsoft certified IT support fundamentals certification

• Strong communication skills

• A working knowledge of IT operating systems, particularly Windows, online Exchange and Hands on experience of installing IT hardware and software

• Experience 1-3 years experience in IT position

• Competencies: Communication Quality orientation Self-management Ability to work under pressure Attention to detail Punctuality Integrity



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