IT Support Specialist

5 days ago


Durban, KwaZulu-Natal, South Africa Talent Scout Recruitment Full time

About the Role:

We are seeking a highly skilled IT Support Specialist to join our team at Talent Scout Recruitment. This is an exciting opportunity for a technical professional to work with our clients in providing exceptional IT support services.

Key Responsibilities:

  • Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners
  • Monitor and maintain computer systems and networks, ensuring they are running smoothly and efficiently
  • Respond promptly to service issues and requests, providing timely resolutions to our clients' IT needs
  • Repair and replace equipment as necessary, ensuring minimal downtime for our clients
  • Test new technology and deploy new software and upgrades when required
  • Support factory and warehouse teams with all their IT needs
  • Ensure tickets are dealt with and closed in accordance with standard operating procedures
  • Set up applications, email, and equipment for users, ensuring seamless integration
  • Replace computer/IT equipment according to life cycle requirements
  • Train users as needed, empowering them to get the most out of our clients' IT systems
  • Conduct scheduled maintenance to prevent IT issues and ensure system availability
  • Briefly repair minor issues on equipment
  • Obtain quotations for IT equipment and raise purchase orders for approval
  • Maintain accurate asset registers
  • Adhere to POPI, IT policies, and procedures, ensuring data security and compliance
  • Liaise with service providers as needed
  • Carry out delegated tasks by the Senior IT Administrator
  • Assist the Senior IT Administrator with implementing projects

Required Skills and Qualifications:

  • NQF level 5 or equivalent qualification
  • Matric certificate with Maths above 60%
  • A+ certification
  • Microsoft certified IT support fundamentals certification
  • Strong communication skills
  • Working knowledge of IT operating systems, particularly Windows, online Exchange
  • Hands-on experience installing IT hardware and software
  • 1-3 years' experience in an IT position

Benefits:

This role offers a competitive salary of R250,000 - R350,000 per annum, depending on experience, as well as opportunities for career growth and professional development.

Competencies:

  • Excellent communication skills
  • Quality orientation
  • Self-management
  • Ability to work under pressure
  • Attention to detail
  • Punctuality

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