IT Support Specialist
1 month ago
About the Role:
We are seeking a highly skilled IT Support Specialist to join our team at Talent Scout Recruitment. This is an exciting opportunity for a technical professional to work with our clients in providing exceptional IT support services.
Key Responsibilities:
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners
- Monitor and maintain computer systems and networks, ensuring they are running smoothly and efficiently
- Respond promptly to service issues and requests, providing timely resolutions to our clients' IT needs
- Repair and replace equipment as necessary, ensuring minimal downtime for our clients
- Test new technology and deploy new software and upgrades when required
- Support factory and warehouse teams with all their IT needs
- Ensure tickets are dealt with and closed in accordance with standard operating procedures
- Set up applications, email, and equipment for users, ensuring seamless integration
- Replace computer/IT equipment according to life cycle requirements
- Train users as needed, empowering them to get the most out of our clients' IT systems
- Conduct scheduled maintenance to prevent IT issues and ensure system availability
- Briefly repair minor issues on equipment
- Obtain quotations for IT equipment and raise purchase orders for approval
- Maintain accurate asset registers
- Adhere to POPI, IT policies, and procedures, ensuring data security and compliance
- Liaise with service providers as needed
- Carry out delegated tasks by the Senior IT Administrator
- Assist the Senior IT Administrator with implementing projects
Required Skills and Qualifications:
- NQF level 5 or equivalent qualification
- Matric certificate with Maths above 60%
- A+ certification
- Microsoft certified IT support fundamentals certification
- Strong communication skills
- Working knowledge of IT operating systems, particularly Windows, online Exchange
- Hands-on experience installing IT hardware and software
- 1-3 years' experience in an IT position
Benefits:
This role offers a competitive salary of R250,000 - R350,000 per annum, depending on experience, as well as opportunities for career growth and professional development.
Competencies:
- Excellent communication skills
- Quality orientation
- Self-management
- Ability to work under pressure
- Attention to detail
- Punctuality
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