High-Performance Data Center Specialist

3 weeks ago

Cape Town, Western Cape, South Africa Infotree Global Solutions Full time

Infotree Global Solutions is seeking a highly skilled Data Center Technician to join our team in Cape Town, South Africa. As a key member of our operations team, you will play a crucial role in ensuring the smooth functioning of our data center facilities.

About the Role

We are offering a competitive salary of R250,000 - R350,000 per annum, depending on experience, plus benefits and opportunities for career growth. The successful candidate will have 2+ years of experience as a data center technician and a strong foundation in data center operations.

The ideal candidate will possess exceptional knowledge of server hardware, including a deep understanding of component and system failures, and be able to assist in conducting failure analysis on field issues. They will also be proficient in utilizing IPMI for diagnostics and administering software tools.

In this role, you will be responsible for performing various tasks, including hardware setup, diagnostics, troubleshooting, and decommissioning. You will follow standard procedures and protocols to ensure the smooth functioning of data center operations and contribute to documentation efforts, share knowledge, and actively participate in team meetings and briefings.

Responsibilities
  • Prepare, stage, set up, and perform data center hardware startups and shutdowns following specific instructions provided via checklists, guides, protocols, and emails.
  • Assist and provide guidance to other technicians in completing challenging or complex tasks.
  • Conduct diagnostics and troubleshooting, swiftly identifying the root causes of issues and replacing faulty components with minimal customer and business disruption.
  • Perform post-execution quality checks, ensuring proper grounding, staging, labeling, and cabling according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
  • Decommission hardware for simple changes and refreshes, following standard procedures with minimal guidance.
  • Follow procedures to communicate, report, and escalate incidents to appropriate management.
  • Participate in daily safety briefings, complete required safety training, and adhere to safety procedures.
  • Foster a positive and effective team environment by sharing information, contributing to team meetings, and staying informed about the progress of others' work.
  • Proactively share relevant information to enable efficient workflow and mitigate the impact of changes on others.
  • Efficiently complete assigned tickets and tasks, meeting or exceeding established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) with minimal guidance.
  • Demonstrate accountability and ownership of data center facilities, ensuring service quality and a positive user experience.
Requirements
  • Possess exceptional knowledge of server hardware, including a deep understanding of component and system failures.
  • Ability to assist in conducting failure analysis on field issues.
  • Ability to assist in tracking server fleet health, investigating emerging failure trends, and validating adherence to customer service level agreements (SLAs).
  • Solid experience in utilizing IPMI for diagnostics and administering software tools.
  • Proficiency in real-time issue resolution during new deployments.
  • Experienced in Windows Server OS and WinPE OS administration.
  • Familiarity with Linux PXE services is a plus.
  • Basic scripting experience in both Linux and Windows environments.
  • Ability to troubleshoot network issues at Layer 1, Layer 2, and Layer 3.
  • Proficiency in setting up virtual machines and configuring environments.

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