Enterprise Data Center Infrastructure Specialist

5 days ago

Cape Town, Western Cape, South Africa Infotree Global Solutions Full time
About the Role

At Infotree Global Solutions, we are seeking an experienced Enterprise Data Center Infrastructure Specialist to join our team. This is a contract position based in Cape Town, South Africa, and offers a competitive salary of approximately R550,000 per annum.

Key Responsibilities
  • Prepare, stage, set up, and perform data center hardware startups and shutdowns following specific instructions provided via checklists, guides, protocols, and emails.
  • Assist and provide guidance to other technicians in completing challenging or complex tasks.
  • Conduct diagnostics and troubleshooting, swiftly identifying the root causes of issues and replacing faulty components with minimal customer and business disruption.
  • Perform post-execution quality checks, ensuring proper grounding, staging, labeling, and cabling according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
  • Decommission hardware for simple changes and refreshes, following standard procedures with minimal guidance.
  • Follow procedures to communicate, report, and escalate incidents to appropriate management.
  • Participate in daily safety briefings, complete required safety training, and adhere to safety procedures.
Required Skills and Qualifications
  • Possess exceptional knowledge of server hardware, including a deep understanding of component and system failures.
  • Ability to assist in conducting failure analysis on field issues.
  • Ability to assist in tracking server fleet health, investigating emerging failure trends, and validating adherence to customer service level agreements (SLAs).
  • Solid experience in utilizing IPMI for diagnostics and administering software tools.
  • Proficiency in real-time issue resolution during new deployments.
  • Experienced in Windows Server OS and WinPE OS administration.
Qualifications
  • 2+ years of experience as a data center technician, demonstrating a strong foundation in data center operations.
  • Associate degree in computer science, computer engineering, information technology, or equivalent experience preferred.
  • CompTIA A+ or equivalent experience.
  • CCENT or equivalent experience.

This role requires excellent communication skills, the ability to work autonomously, and a strong client focus. If you have the necessary skills and qualifications and are interested in this opportunity, please submit your application.

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