Service Desk Specialist
3 weeks ago
Job Overview
Huntswood's success relies on its IT infrastructure and end-user facilities being available, effective, and efficient. As a first-line Service Desk Technician, you will be the face of the Technology Team, handling the initial point of contact for all technical incidents and requests from the business.
Key Responsibilities
- Ensure that incidents and problems logged on Huntswood's call logging system are responded to quickly, professionally, and courteously.
- Strive to meet the SLAs defined within the Call logging system.
- Escalate incidents, requests, and problems to the appropriate team if they cannot be resolved within the agreed timescale.
- Provide remote support across both Huntswood sites and to home-based colleagues.
- Work professionally and constructively with colleagues to offer help and assistance with incidents, user requests, problems, and projects.
Requirements
- Any of the following IT qualifications: CompTIA A, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA), ITIL foundation v3.
- Previous experience/exposure in an IT Support role.
- Excellent customer-facing and customer service skills, able to communicate with users at all levels.
- Good level of understanding of a Microsoft Windows Active Directory environment, including GPO.
- Be able to demonstrate a good understanding of the major Microsoft packages, namely Microsoft Windows and Office 365.
Preferred Skills
- Good level of understanding of a virtualised computing environment, preferably VMware.
- Expert level of understanding of a Microsoft Windows Active Directory environment.
- Experience of working in an ISO27001:2013 environment.
Core Behaviours
- Confidential, reliable, and genuine.
- Dynamic, passionate, and determined.
- Friendly, compassionate, and cooperative.
-
Durban, KwaZulu-Natal, South Africa IOCO Full timeJob Title: Technical Services IT Service Management SpecialistWe are seeking a skilled Technical Services IT Service Management Specialist to join our ITSM consulting team. The ideal candidate will have in-depth knowledge of CA Service Management (CA SM) and strong consulting, technical, and problem-solving skills.Key Responsibilities:Provide expert guidance...
-
IT Support Specialist
3 weeks ago
Durban, KwaZulu-Natal, South Africa Hoaeane Consulting Full timeHoaeane Consulting is seeking an experienced IT Support Specialist to join our team in Durban. As an IT Support Specialist, you will be responsible for providing IT services, including technical analysis, advice, and support in a timely manner. You will be working closely with our team to ensure that all IT systems are stable and running smoothly.Key...
-
Front Desk Coordinator
2 months ago
Durban, KwaZulu-Natal, South Africa PKF Durban Full timeJob Purpose:To manage the front desk on a daily basis and perform a variety of administrative tasks to ensure the smooth operation of the office.Key Responsibilities:Answering the switchboard and handling incoming calls, including taking messages and screening calls to direct them to the correct person.Welcoming and attending to internal and external...
-
Front Desk Coordinator
2 months ago
Durban, KwaZulu-Natal, South Africa Professional Resources Partners Pty Ltd Full time{"title": "Receptionist", "description": "Job SummaryWe are seeking a highly organized and detail-oriented Receptionist to join our team at Professional Resources Partners Pty Ltd.The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth workflow.Key ResponsibilitiesProvide...
-
Front Desk Assistant
2 weeks ago
Durban, KwaZulu-Natal, South Africa PL GiftGivers Full timeJob DescriptionAs a key member of our team at PL GiftGivers, we are seeking a highly organized and communicative Front Desk Assistant to provide exceptional support to our clients. Key responsibilities include coordinating travel arrangements, processing service quotes, and ensuring resolution to first-time queries. The ideal candidate will have excellent...
-
Front Desk Coordinator
1 month ago
Durban, KwaZulu-Natal, South Africa PKF Durban Full timeJob Purpose:To effectively manage the front desk operations and provide administrative support to the team at PKF Durban.Key Responsibilities:Switchboard Management: Answer and direct calls, take messages, and provide general information to clients.Client Service: Welcome and attend to internal and external clients, ensuring a professional and courteous...
-
Front Desk Coordinator
4 weeks ago
Durban, KwaZulu-Natal, South Africa PKF Durban Full timeJob Purpose:To effectively manage the front desk operations and provide exceptional administrative support to the team at PKF Durban.Key Responsibilities:Answering and directing phone calls, taking messages, and responding to inquiries in a professional and courteous manner.Welcoming and attending to internal and external clients, ensuring a positive first...
-
Front Desk Coordinator
4 weeks ago
Durban, KwaZulu-Natal, South Africa LEON PILLAY & ASSOCIATES Full timeReceptionist/Admin Job DescriptionWe are seeking a highly organized and communicative Receptionist/Admin to join our team at LEON PILLAY & ASSOCIATES in Umhlanga. This entry-level position requires excellent communication skills and a willingness to learn.Key Responsibilities:Provide exceptional customer service to clients and visitorsManage front desk...
-
Front Desk Support
2 weeks ago
Durban, KwaZulu-Natal, South Africa LEON PILLAY & ASSOCIATES Full timeJob Title: Receptionist/AdminJob Summary:We are seeking a highly skilled Receptionist/Admin to join our team at LEON PILLAY & ASSOCIATES. As a key member of our front desk, you will be responsible for providing exceptional customer service to our clients, managing incoming calls, and maintaining a professional and organized office environment.Key...
-
Front Desk Coordinator
2 months ago
Durban, KwaZulu-Natal, South Africa Professional Resources Partners Pty Ltd Full timeReceptionist Job DescriptionWe are seeking a highly organized and detail-oriented Receptionist to join our team at Professional Resources Partners Pty Ltd.Key Responsibilities:Provide exceptional customer service to visitors, clients, and employeesManage the front desk and switchboard functions, ensuring all calls are answered promptly and directed to the...
-
Front Desk Professional
15 hours ago
Durban North, KwaZulu-Natal, South Africa Towrite cc Full timeAt Towrite cc, we are seeking a skilled Front Desk Professional to join our dynamic team.About the RoleWe are looking for an organized and customer-focused individual who can effectively handle a variety of tasks, including managing incoming calls, preparing quotes, and providing exceptional customer service.The ideal candidate will have proficient computer...
-
Front Desk Coordinator
2 weeks ago
Durban North, KwaZulu-Natal, South Africa Waco Industri Full timeMain Responsibilities:In this role, you will play a vital part in creating a positive first impression for our guests and visitors. Your key tasks include:Guest Services:• Welcoming and greeting guests as they arrive at the office• Directing visitors to the appropriate person and officeCommunication:• Answering all incoming calls on the switchboard•...
-
Customer Service Specialist
2 weeks ago
Durban, KwaZulu-Natal, South Africa FIREFLY Full timeJob DescriptionFIREFLY is seeking a skilled Customer Service Specialist to manage a high volume of incoming and outgoing calls. Key responsibilities include generating red alerts and escalating issues to management, building trust with customers through interactive communication, and obtaining accurate information using company-provided tools. The ideal...
-
Customer Service Representative
2 weeks ago
Durban, KwaZulu-Natal, South Africa CTU Career Chatz Full timeJob Summary: We are seeking a highly motivated and customer-oriented individual to provide exceptional customer service and sales support. The successful candidate will be responsible for providing efficient and effective frontline support, managing phone calls and correspondence, and maintaining a neat and tidy frontline desk and communal reception/client...
-
HCM Techno-Functional Specialist
4 days ago
Durban, KwaZulu-Natal, South Africa Hollywoodbets Full timeWelcome to a unique opportunity at Hollywoodbets, a leading brand in South Africa and the UK, to become an HCM Techno-Functional Specialist. Based in Umhlanga, Durban, this 12-month contract offers a chance to join a talented team and contribute to our global growth.Job DescriptionThe ideal candidate will be responsible for deploying and supporting Oracle...
-
IT Support Specialist
2 months ago
Durban, KwaZulu-Natal, South Africa THE SKILLS MINE (PTY) LTD Full timeJob Title: Junior Service Desk IT TechnicianThe SKILLS MINE (PTY) LTD is seeking a highly motivated and detail-oriented Junior Service Desk IT Technician to join our team. As a Junior Service Desk IT Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and maintaining a high level...
-
IT Support Specialist
4 weeks ago
Durban, KwaZulu-Natal, South Africa Armstrong Appointments Full timeJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Armstrong Appointments. The successful candidate will be responsible for providing technical support to our banking staff and customers, ensuring smooth operations and minimizing downtime.Main ResponsibilitiesProvide timely and effective technical support to staff and...
-
IT Support Specialist
1 month ago
Durban, KwaZulu-Natal, South Africa THE SKILLS MINE (PTY) LTD Full timeJob Title: Service Desk IT TechnicianThe SKILLS MINE (PTY) LTD is seeking a highly skilled and experienced Service Desk IT Technician to join our team. As a Service Desk IT Technician, you will be responsible for providing technical support to our clients, resolving technical issues, and ensuring that our clients receive the highest level of service.Key...
-
Customer Service Representative
4 weeks ago
Durban, KwaZulu-Natal, South Africa CTU Career Chatz Full timeJob Summary:We are seeking a highly motivated and customer-oriented individual to provide exceptional customer service and sales support. The successful candidate will be responsible for providing efficient and effective frontline support, managing phone calls and correspondence, and maintaining a neat and tidy frontline desk and communal reception/client...
-
Service Technician Specialist
2 weeks ago
Durban, KwaZulu-Natal, South Africa ATripleA Recruitment and Temps Full timeJob Title: Service Technician SpecialistJob Summary:We are seeking a skilled Service Technician Specialist to join our workshop and field service team. The successful candidate will be responsible for servicing, maintaining, and repairing contract and customer equipment to the highest standards of workmanship and quality.Key Responsibilities:• Servicing...