Customer Service Representative

2 weeks ago


Nelspruit, Mpumalanga, South Africa FOUR POINT 0 Full time
Role Overview

We are looking for a skilled Customer Support Agent to join our team at FOUR POINT 0.

Key Responsibilities
  1. Initial Contact - Respond promptly and professionally to customer inquiries via various communication channels, ensuring a positive first impression.
  2. Troubleshooting and Resolution - Identify customer needs, clarify information, and provide solutions or alternatives to resolve issues efficiently.
  3. Documentation and Follow-up - Document all customer interactions, issues, and resolutions in the company's CRM system, and follow up to ensure issues are fully resolved.
  4. Communication and Collaboration - Communicate significant product or service changes to customers, and collaborate with other team members and departments to improve the overall customer experience.
Essential Requirements
  1. A minimum of a National Senior Certificate or N4.
  2. An electrical or mechatronics qualification.
  3. 2-3 years of experience in a customer support or related role.
  4. Proficiency in using CRM systems and other customer support software.
  5. Experience with advanced troubleshooting and technical support, with Industrial Automation being beneficial.
  6. Proficiency in Afrikaans or Zulu is beneficial.


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