Customer Service Representative
2 weeks ago
We are looking for a skilled Customer Support Agent to join our team at FOUR POINT 0.
Key Responsibilities- Initial Contact - Respond promptly and professionally to customer inquiries via various communication channels, ensuring a positive first impression.
- Troubleshooting and Resolution - Identify customer needs, clarify information, and provide solutions or alternatives to resolve issues efficiently.
- Documentation and Follow-up - Document all customer interactions, issues, and resolutions in the company's CRM system, and follow up to ensure issues are fully resolved.
- Communication and Collaboration - Communicate significant product or service changes to customers, and collaborate with other team members and departments to improve the overall customer experience.
- A minimum of a National Senior Certificate or N4.
- An electrical or mechatronics qualification.
- 2-3 years of experience in a customer support or related role.
- Proficiency in using CRM systems and other customer support software.
- Experience with advanced troubleshooting and technical support, with Industrial Automation being beneficial.
- Proficiency in Afrikaans or Zulu is beneficial.
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Nelspruit, Mpumalanga, South Africa Black Pen Recruitment Full time{"title": "Customer Service and Sales Representative - Italian Language", "subtitle": "Join our team of multilingual customer support specialists and provide exceptional service to international passengers.", "content": "At Black Pen Recruitment, we are seeking a highly skilled and fluent Italian speaking customer service and sales representative to join our...
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