Multilingual Customer Service Representative

2 weeks ago


Nelspruit, Mpumalanga, South Africa Black Pen Recruitment Full time

Job Summary

We are seeking a highly skilled Multilingual Customer Service Representative to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients in the Dutch language.

Key Responsibilities

  • Assist passengers with pre- and post-flight travel-related queries in Dutch and English
  • Work on airline reservation systems and handle voice calls in English and Dutch
  • Meet specific key performance indicators and client service levels
  • Interact with international passengers with queries and compliments

Requirements

  • Native level fluency in Dutch language: Verbal & Written
  • Located in South Africa
  • Permanent residence permit/South African ID holders only
  • Flexibility to work shifts
  • Fibre internet connection or fixed stable ADSL line required at own cost


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