Italian Speaking Customer Service and Sales Representative

3 weeks ago

Nelspruit, Mpumalanga, South Africa Black Pen Recruitment Full time
{"title": "Customer Service and Sales Representative - Italian Language", "subtitle": "Join our team of multilingual customer support specialists and provide exceptional service to international passengers.", "content": "

At Black Pen Recruitment, we are seeking a highly skilled and fluent Italian speaking customer service and sales representative to join our team. As a customer service and sales representative, you will be responsible for providing exceptional service to international passengers, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Provide exceptional customer service to international passengers in Italian and English languages
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Work on airline reservations systems and handle voice calls in English and Italian
  • Meet specific key performance indicators and client service levels
  • Work in a demanding and time-sensitive call center environment
Requirements:
  • Native level fluency in Italian language: Verbal & Written
  • Located in South Africa
  • Permanent residence permit/South African ID holders only
  • Flexibility to work shifts
  • Fibre internet connection or fixed stable ADSL line required at own cost
  • UPS Solution required during load shedding
  • Fully paid product and systems training provided
  • Training: 4 weeks (Fully Paid)
  • Probation period: 4 months
What We Offer:
  • Fully paid product and systems training
  • 4 weeks of fully paid training
  • Opportunity to work with a prestigious airline brand
  • Chance to develop your skills and experience in a demanding and time-sensitive call center environment

Black Pen Recruitment is an equal opportunities employer and welcomes applications from all qualified candidates. If you are a highly skilled and fluent Italian speaking customer service and sales representative looking for a new challenge, please submit your application today.", "call_to_action": "Submit your application today", "company": "Black Pen Recruitment"}

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