IT Operations Manager
7 days ago
About the Role
We are seeking an experienced IT Operations Manager to join our team at FirstRand Bank Limited. As a key member of our IT department, you will be responsible for driving business profitability through effective cost management and IT solutions.
Key Responsibilities
- Develop and refine IT processes to improve performance and reduce downtime
- Establish and manage target and budget goals to ensure effective control of costs
- Influence and manage the cost-effective use of systems and facilities
- Develop an IT service culture that builds rewarding relationships and proposes innovations
- Cultivate and manage objective working relationships with stakeholders
- Operate and monitor diverse platforms, including mid-range, personal computers, networks, helpdesk, and enterprise management
- Comply with IT development and governance requirements, including legislative and audit requirements
- Ensure hardware and software contracts and SLAs are up to date
- Support production environment and automation for technical and development teams
- Manage incident and problem management
- Develop own competencies and facilitate knowledge management and ideas into new or improved processes and services
- Plan and manage performance, skills development, employment equity, talent, and culture of team
Requirements
- IT degree or diploma or relevant qualification
- Extensive experience in developing and refining IT processes
- Extensive knowledge in system and log monitoring using leading infrastructure monitoring tools
- Experience in Docker containerization
- Experience in managing vendor relationships and leading technical discussions
- Experience in conducting IT risk assessments and contributing to disaster recovery planning
- Collaborative experience in developing new systems and ensuring smooth integration
- Experience in managing cyber security threats
What We Offer
- Opportunities to network and collaborate with like-minded individuals
- Exciting and challenging work
- Opportunities to be innovative
- Resources to help with professional development
Who We Are Looking For
- Curious and courageous individuals who are driven by a desire to learn and grow
- Obsessed with mastery and constantly pushing themselves to improve
- Team players who believe in the power of collaboration and building networks
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