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IT Operations Manager

2 months ago


Randburg, Gauteng, South Africa FirstRand Bank Limited Full time
Job Description

About the Role

We are seeking an experienced IT Operations Manager to join our team at FirstRand Bank Limited. As a key member of our IT department, you will be responsible for driving business profitability through cost management and IT solutions.

Key Responsibilities

  • Develop and refine IT processes to improve performance and reduce downtime
  • Establish and manage target and budget goals to ensure effective cost control
  • Influence and manage the cost-effective use of systems and facilities
  • Develop an IT service culture that builds rewarding relationships and proposes innovations
  • Cultivate and manage objective working relationships with stakeholders
  • Operate and monitor diverse platforms, including mid-range, personal computers, networks, and enterprise management
  • Comply with IT development and governance requirements, including legislative and audit requirements
  • Ensure hardware and software contracts and SLAs are up to date
  • Support production environment and automation for technical and development teams
  • Manage incident and problem management
  • Develop own competencies and facilitate knowledge management
  • Plan and manage team performance, skills development, and culture

Requirements

  • IT degree or diploma or relevant qualification
  • Extensive experience in developing and refining IT processes
  • Extensive knowledge in system and log monitoring using leading infrastructure monitoring tools
  • Experience in Docker containerization
  • Experience in managing vendor relationships and leading technical discussions
  • Experience in conducting IT risk assessments and contributing to disaster recovery planning
  • Collaborative experience in developing new systems and ensuring smooth integration
  • Experience in managing cyber security threats

What We Offer

  • Opportunities to network and collaborate with like-minded individuals
  • Exciting and challenging work
  • Opportunities to be innovative
  • Resources to support professional development

Who We Are Looking For

  • Curious and courageous individuals who are driven to learn and grow
  • Obsessed with mastery and constantly seeking to improve
  • Team players who believe in the power of collaboration