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IT Infrastructure Operations Leader

2 months ago


Randburg, Gauteng, South Africa FirstRand Bank Limited Full time

Position Overview

As an IT Infrastructure Operations Leader, you will play a pivotal role in enhancing business profitability through strategic management of Information Technology solutions. Your responsibilities will include:

  • Driving cost management initiatives to optimize operational efficiency across various functional areas.
  • Establishing and overseeing budgetary goals while ensuring stringent cost control measures are in place.
  • Promoting the effective utilization of systems and facilities to maximize resource efficiency.
  • Fostering a culture of exceptional IT service that prioritizes client satisfaction and innovation.
  • Building and maintaining productive relationships with stakeholders, including end-users, subject matter experts, project managers, and senior leadership.
  • Managing and monitoring diverse platforms, including mid-range systems, personal computers, networks, helpdesk operations, and enterprise management.
  • Ensuring compliance with IT development processes and governance standards, including legislative and audit requirements.
  • Keeping hardware and software contracts and service level agreements up to date, ensuring all performance metrics are achieved.
  • Supporting production environments and automating processes for technical and development support teams.
  • Assisting in incident and problem management as required.
  • Committing to personal development to enhance professional competencies.
  • Facilitating the transformation of knowledge management into innovative processes and services.
  • Planning and managing team performance, skills development, and fostering a culture of innovation and efficiency.

What We Offer

  • Opportunities for networking and collaboration with industry professionals.
  • Engaging and challenging work assignments.
  • A platform for innovation and creativity.
  • Resources dedicated to your professional growth.

Ideal Candidate Profile

  • Inquisitive and courageous, with a strong desire for continuous learning.
  • Committed to mastering your craft and consistently striving for excellence.
  • A collaborative team player who values teamwork and networking.

Qualifications and Experience

  • Relevant IT Degree or Diploma.
  • Significant experience in refining IT processes to enhance performance and minimize downtime.
  • Proficient in system and log monitoring using leading infrastructure tools.
  • Familiarity with Docker containerization.
  • Experience in managing vendor relationships and leading technical discussions.
  • Background in conducting IT risk assessments and contributing to disaster recovery strategies.
  • Collaborative experience in developing new systems and aligning IT operations with business goals.
  • Knowledge of managing cybersecurity threats within IT infrastructure and application environments.

Commitment to Diversity

We are committed to promoting diversity and inclusion within our workforce. We encourage individuals from all backgrounds to apply and contribute to our mission.