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German Language Customer Service Representative

2 months ago

Sandton, South Africa Callforce Direct Full time
{"title": "Customer Service Representative - German Speaking", "content": "Customer Service Representative - German Speaking

We are seeking a highly motivated and detail-oriented German-speaking customer service representative to join our dynamic team at Callforce Direct. The ideal candidate will be responsible for providing exceptional customer service and support to our German-speaking customers.

Key Responsibilities:

  • Handle incoming customer inquiries via phone, email, chat, or social media in German.
  • Provide accurate, valid, and complete information to customers by using the right methods and tools.
  • Resolve customer complaints and issues promptly and effectively.
  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Collaborate with other departments to resolve complex issues and improve the customer experience.
  • Document customer interactions, transactions, comments, and complaints accurately in the CRM system.
  • Identify and escalate priority issues to the appropriate team or manager.
  • Follow communication procedures, guidelines, and policies.
  • Participate in training sessions to improve product knowledge and customer service skills.

Requirements:

  • Fluency in German and proficiency in English.
  • Previous experience in customer service, preferably in a BPO or call center environment.
  • Strong communication and interpersonal skills.
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Problem-solving skills and a customer-oriented attitude.

What We Offer:

  • Competitive salary
  • Comprehensive training and development programs.
  • Opportunity to work in a multicultural and dynamic environment.
  • Career advancement opportunities within the company.
"}