Technical Support Specialist

4 weeks ago


Sandton, South Africa Jai Search Consultancy Full time

The company, a multi-national organization, excels at providing outsourced customer contact services including concern resolution, technical support, sales and marketing support, and business process management. The successful candidate will play a key role in delivering high-quality technical support to customers.

Responsibilities
  • Acquire specific information for performing the job as provided by the employer.
  • Receive requests from customers via phone, chat, email or online platforms.
  • Provide level 1 technical support to resolve customer requests efficiently.
  • Evaluate the complexity of requests and offer solutions for their resolution.
  • Monitor the progress of all aspects, ensuring appropriate documentation and processing of ticketing operations.
  • Communicate timely results of issues arisen depending on priority, impact, and SLA.
  • Follow established working procedures and forward complex requests to helpdesk or level 2 technical support agents when necessary.

To be successful in this role, the ideal candidate should possess fluency in German (reading, writing, and speaking) and good interpersonal skills. Computer literacy is also essential.

Requirements
  • Fluency in German (reading, writing, and speaking).
  • Good interpersonal skills.
  • Computer literate.
Benefits

The company offers a competitive salary range of R20,000 - R23,000 gross per month, along with medical aid and retirement annuity benefits.



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