Customer Support Specialist

5 days ago


Sandton, South Africa Jai Search Consultancy Full time
Job Summary
We are seeking a highly skilled and experienced Customer Support Specialist to join our team in Woodmead, Sandton. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

About the Company
Our company is a multi-national organization that excels at providing outsourced customer contact services, including concern resolution, technical support, sales and marketing support, and business process management.

Key Responsibilities
- Receive requests from customers via phone, chat, email, or online platforms
- Provide level 1 technical support to resolve customer issues
- Assess the complexity and priority of customer requests and offer solutions for their resolution
- Document and track progress of customer issues using ticketing operations
- Communicate timely information on results of customer issues based on priority, impact, and SLA
- Collaborate with colleagues to ensure effective issue resolution

Requirements
- Fluency in Deutsche/German language (reading, writing, speaking)
- Excellent interpersonal skills
- Proficiency in computer systems and technology

Benefits
- Competitive salary: R20,000 - R23,000 per month (gross)
- Medical aid benefits
- Retirement annuity benefits

Working Hours
Monday to Friday, 40 hours per week, strictly office bound

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