Customer Service Representative

4 weeks ago


Sandton, South Africa iSON Xperiences Full time

Main Responsibilities:

As a Customer Service Representative at iSON Xperiences, you will be responsible for effectively assisting customers with general and specific queries. This includes answering inbound calls timeously, being professional and polite at all times, and listening attentively to customer queries.

Main Responsibilities (including but not limited to):

  • Responding to customer queries accurately.
  • Ensuring that quality standards are met.
  • Familiarizing oneself with products and procedures.
  • Providing relevant information to ensure First Call Resolution.
  • Effectively resolving queries.
  • Escalating faults that cannot be concluded on first contact.
  • Ensuring that customer details are captured accurately.

Key Requirements:

  • Excellent communication skills.
  • Interpersonal skills.
  • Analytical skills.
  • Team player.
  • Negotiating skills.
  • Presentation skills.
  • Integrity.
  • Writing skills.
  • Customer orientation.
  • Proactive and professional.

System Specification:

  • MS Office and Excel.
  • Numerical ability.

Competencies:

  • Customer focus.
  • Ability to build customer loyalty.
  • Conflict management.
  • Excellent communication skills.
  • High level of professionalism and an understanding of ethical conduct.
  • Quality orientation.

Knowledge, Skills and Education:

  • Grade 12.
  • Excellent Communication written skills in English.
  • A 2nd language is a requirement: Sotho, Zulu or Xhosa.
  • Serious and passionate about customer service and working in a customer service industry.


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