Cruise Industry Operations Manager
3 days ago
Chart a Course for Customer Service Excellence
Telebest is seeking a seasoned professional to spearhead our customer service operations in South Africa. As a Luxury Customer Service Director, you will be responsible for driving our customer service strategy and leading a dynamic team in the exciting world of luxury cruise experiences.
Your Key Responsibilities:
- Spearhead strategic planning and execution of call centre operations
- Cultivate a high-performing team focused on delivering luxury experiences
- Manage multiple KPIs to enhance customer, guest, and employee engagement
- Pioneer process improvements and implement cutting-edge service solutions
What We Offer:
- A key role in a global leader redefining luxury travel experiences
- Opportunity to shape the future of customer service in the cruise industry
- Work with a passionate, international team at the forefront of innovation
- Competitive salary, benefits, and significant career growth potential
Requirements:
- Minimum 5 years of proven Contact Centre Operations experience at management level
- Candidates must have international experience to be considered
- Expertise in reservations systems, CRM tools, and advanced phone technology
- Adaptability and hands-on approach in a fast-paced, evolving environment
- Outstanding communication skills and ability to mentor diverse teams
- Passion for travel with a solid understanding of the luxury cruise industry
Ready to Set Sail on This Exciting Voyage?
-
Luxury Cruise Operations Manager
7 days ago
Sandton, South Africa Telebest Full timeDrive Customer Service Excellence in Luxury Cruise OperationsTelebest is seeking a seasoned Customer Service Excellence Leader to spearhead our customer service operations in South Africa. As a key member of our global team, you will be responsible for crafting extraordinary experiences for discerning travellers worldwide in a 24 hour call centre.Your Key...
-
Luxury Cruise Operations Manager
1 week ago
Sandton, South Africa Telebest Full timeChart a Course for Customer Service ExcellenceTelebest is seeking a seasoned Experience Centre Expert to drive customer service operations in South Africa. As a key member of our global luxury cruise line, you will be responsible for spearheading strategic planning and execution of call centre operations.Your Key Responsibilities:Cultivate a high-performing...
-
Luxury Cruise Experience Manager
4 weeks ago
Sandton, South Africa Telebest Full timeChart a Course for Customer Service ExcellenceAre you ready to lead a dynamic team in the exciting world of luxury cruise experiences?Do you have a passion for creating unforgettable customer journeys and elevating service standards?A leading global luxury cruise line is seeking an innovative Experience Centre Expert to drive our customer service operations...
-
Experience Centre Expert
2 months ago
Sandton, South Africa Telebest Full timeChart a Course for Customer Service Excellence with Telebest!Telebest, a leading global luxury cruise line, is seeking an innovative Experience Centre Expert to drive our customer service operations in South Africa. As a key member of our team, you will be responsible for spearheading strategic planning and execution of call centre operations, cultivating a...
-
IT Manager
4 months ago
Sandton, South Africa Crew Life at Sea Full timeKey Responsibilities: - Lead and manage the onboard IT team, including network administrators, systems engineers, help desk technicians, and other IT personnel, to ensure the efficient operation of shipboard IT systems and services **onboard the cruise ship**. - Maintain and support shipboard network infrastructure, including LAN, WAN, wireless networks,...
-
Industrial Operations Manager
3 days ago
Sandton, South Africa PPC Recruitment Full timeKey Responsibilities:The Industrial Operations Manager will oversee the efficient functioning of all processes within the manufacturing facility. This includes ensuring optimal production output, quality control, cost efficiency, and safety compliance under company standards and regulatory requirements.Leadership Role:The role will lead a team of...
-
Industrial Operations Manager
6 days ago
Sandton, South Africa PPC Recruitment Full timeKey Responsibilities: Oversee the efficient functioning of all processes within the manufacturing facility. Ensure optimal production output, quality control, and cost efficiency under company standards and regulatory requirements. Lead a team of professionals including Engineering, Operations, and Quality to foster a culture of lean manufacturing,...
-
Experience Centre Expert
3 months ago
Sandton, South Africa Telebest Full timeCHART A COURSE FOR CUSTOMER SERVICE EXCELLENCE! Are you ready to lead a dynamic team in the exciting world of luxury cruise experiences? Do you have a passion for creating unforgettable customer journeys and elevating service standards? A leading global luxury cruise line is looking for an innovative Experience Centre Expert to drive our customer service...
-
Experience Centre Expert
3 months ago
Sandton, South Africa Telebest Full timeCHART A COURSE FOR CUSTOMER SERVICE EXCELLENCE!Are you ready to lead a dynamic team in the exciting world of luxury cruise experiences?Do you have a passion for creating unforgettable customer journeys and elevating service standards?A leading global luxury cruise line is looking for an innovative Experience Centre Expert to drive our customer service...
-
Experience Centre Expert
3 months ago
Sandton, South Africa Telebest Full timeCHART A COURSE FOR CUSTOMER SERVICE EXCELLENCE!Are you ready to lead a dynamic team in the exciting world of luxury cruise experiences?Do you have a passion for creating unforgettable customer journeys and elevating service standards?A leading global luxury cruise line is looking for an innovative Experience Centre Expert to drive our customer service...
-
Shore Excursion Manager
4 months ago
Sandton, South Africa Crew Life at Sea Full timeKey Responsibilities: - Lead and manage the shore excursion team, including excursion coordinators, tour guides, and transportation staff, to ensure seamless operation and delivery of high-quality excursions. - Develop and maintain relationships with local tour operators, vendors, and tourism boards to source and negotiate contracts for a diverse range of...
-
Chief Revenue Officer
2 weeks ago
Sandton, South Africa Telebest Full timeChart Your Course for SuccessEmbark on a dynamic journey as a Commercial Director with Telebest, a leading global cruise line. We're seeking a visionary leader to drive our growth and innovation.Your Key Responsibilities:Develop and implement winning commercial strategies to expand our market presence.Foster key partnerships to unlock new revenue...
-
Commercial Director
4 weeks ago
Sandton, South Africa Telebest Full timeChart a Course for Career SuccessAre you ready to lead a dynamic team in the exciting world of luxury travel?We're seeking a visionary Commercial Director to drive our growth and innovation at Telebest, a leading global cruise line.Your Path to Success:Develop and implement winning commercial strategies to expand our market presence.Foster key partnerships...
-
Chief Operations Officer
4 days ago
Sandton, South Africa Emporium Human Capital Full timeJob Title: Chief Operations Officer - Mining Industry LeaderJob Summary: We are seeking a highly experienced and skilled Chief Operations Officer to lead our mining operations team. The successful candidate will be responsible for overseeing and implementing safety protocols, managing daily mining operations, and supervising mining staff.Key...
-
District Manager
3 weeks ago
Sandton, South Africa Tsebo Group Full time**About Us**: As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**,...
-
Commercial Director
3 months ago
Sandton, South Africa Telebest Full timeCHART A COURSE FOR CAREER SUCCESS! Are you ready to lead a dynamic team in the exciting world of luxury travel? Do you have a passion for creating unforgettable journeys and charting courses to business success? A leading global cruise line is looking for a visionary Commercial Director to drive our growth and innovation. Join us in creating unforgettable...
-
Commercial Director
3 months ago
Sandton, South Africa Telebest Full timeCHART A COURSE FOR CAREER SUCCESS!Are you ready to lead a dynamic team in the exciting world of luxury travel?Do you have a passion for creating unforgettable journeys and charting courses to business success?A leading global cruise line is looking for a visionary Commercial Director to drive our growth and innovation. Join us in creating unforgettable...
-
IT Operations Manager
2 weeks ago
Sandton, South Africa Vodafone Full timeJob Title: IT Operations ManagerJob Summary:The IT Operations Manager at Vodafone is responsible for overseeing and managing the day-to-day operations of the IT department. This role ensures the efficient functioning of the company's IT infrastructure, systems, and services to support business operations and objectives.Key Responsibilities:Lead, mentor, and...
-
Operations Manager
5 months ago
Sandton, South Africa Sanlam Full time**Who are we?** Satrix is he leading provider of index-tracking investment products and exchange traded funds (ETFs) in South Africa, with assets under management invested in the range of ETFs, index-tracking unit trusts, life pooled and segregated portfolios that are specifically tailored for client-specific mandates or retail funds. A core part of the...
-
IT Operations Manager
2 weeks ago
Sandton, South Africa Vodafone Full time. When it comes to growing Talent, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024. Role Purpose/Business Unit: The IT Operations Manager at MAST Services is responsible for overseeing and managing the day-to-day operations of the IT department. This role ensures the efficient...