Cruise Industry Operations Manager

4 weeks ago


Sandton, South Africa Telebest Full time

Chart a Course for Customer Service Excellence

Telebest is seeking a seasoned professional to spearhead our customer service operations in South Africa. As a Luxury Customer Service Director, you will be responsible for driving our customer service strategy and leading a dynamic team in the exciting world of luxury cruise experiences.

Your Key Responsibilities:

  • Spearhead strategic planning and execution of call centre operations
  • Cultivate a high-performing team focused on delivering luxury experiences
  • Manage multiple KPIs to enhance customer, guest, and employee engagement
  • Pioneer process improvements and implement cutting-edge service solutions

What We Offer:

  • A key role in a global leader redefining luxury travel experiences
  • Opportunity to shape the future of customer service in the cruise industry
  • Work with a passionate, international team at the forefront of innovation
  • Competitive salary, benefits, and significant career growth potential

Requirements:

  • Minimum 5 years of proven Contact Centre Operations experience at management level
  • Candidates must have international experience to be considered
  • Expertise in reservations systems, CRM tools, and advanced phone technology
  • Adaptability and hands-on approach in a fast-paced, evolving environment
  • Outstanding communication skills and ability to mentor diverse teams
  • Passion for travel with a solid understanding of the luxury cruise industry

Ready to Set Sail on This Exciting Voyage?



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